Chief Pharmacy Officer, Amazon Pharmacy

Amazon.com, Inc.•Seattle, WA

70d•Onsite

About The Position

Innovation is at the core of what we do. By removing and reducing the barriers that prevent people from taking their medications, we help customers conveniently get the medications they need, when they need them, and take them as prescribed. We provide customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps. We create programs and products that embody our mission and position ourselves in becoming the world's safest and fastest online pharmacy. We are looking for a Chief Pharmacy Officer to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! This position will sit on-site in Seattle, WA #everydaybetter The Chief Pharmacy Officer leads the development and implementation of evidence-based clinical guidelines and best practices to deliver exceptional pharmaceutical care at Amazon Pharmacy. This senior clinical leader ensures rigorous adherence to the highest standards of patient care, clinical excellence, and professional practice, while raising the bar for compliance with state and federal regulations. They provide clinical oversight and strategic guidance across our pharmacy operations, establishing quality metrics and clinical outcomes that exceed industry benchmarks. As the senior clinical leader, they connect innovations in customer experience, business, and technology, with deep pharmaceutical pharmacy industry and patience expertise, ensuring our strategies and initiatives are grounded in sound clinical judgement. They will enhance our decision-making processes, and reinforce our commitment to excellence in pharmaceutical care and patient safety. Working collaboratively across Amazon Health Services and care teams, the Chief Pharmacy Officer champions continuous clinical quality improvement and advances our mission of making high-quality pharmacy care more accessible and convenient for patients. Note: this position may require relocation.

Requirements

Doctor of Pharmacy (PharmD) or Bachelor of Science in Pharmacy
Active and unrestricted Pharmacist License in domicile state and ability to qualify for licensure in relocation state
Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practice
Familiarity with multi-state pharmacy operations
Ability to work closely with different department leaders to implement clinical programs

Nice To Haves

Three or more years of Pharmacist Preceptor experience
Experience developing and managing pharmacy fulfillment center workflows
Knowledge of facility inspection and licensing process in domicile state
Knowledge of facility inspection and licensing process in non-resident states
Experience recruiting, interviewing, and hiring Pharmacists, Pharmacy Technicians, and Pharmacy Interns
Experience communicating with and presenting to Boards of Pharmacy and other regulatory bodies
Willingness to work varying schedules
Experience managing high-volume, highly-automated pharmacies
Experience broadly influencing across orgs to evolve programs and achieve goals and leads teams through change

Responsibilities

Stay informed of local, state, and federal laws related to pharmacy practice, including changes or developments and their impact on Amazon Pharmacy and its customers
Collaborate with Safety, Compliance, Legal, Business, and technical stakeholders to design and implement operational process changes to build scalable, durable operational solutions.
Serve as a pharmacy practice expert to other teams in the organization. Includes advising business and product teams to ensure pharmacy requirements are met.
Align policies and initiatives with requirements and demands of regulators and accrediting/licensing bodies, including but not limited to: Boards of Pharmacy, National Association of Boards of Pharmacy, URAC, U.S. Drug Enforcement Administration, U.S. Food and Drug Administration, and the United States Pharmacopeia
Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
Provide insight into new and ongoing projects and efforts
Partner with operations management to review processes regularly to ensure optimal efficiency and embrace continuous quality improvements
Ability to think strategically
Review escalated issues for resolution. Interface with clients and team members as needed to resolve
Serve on the Quality Management Committee and attend quarterly meetings
Lead all Quality Improvement Projects (QIPs) that may be clinical in nature
Review and approve clinical resources utilized by staff
Distribute clinically significant updates to employees
Partner with the Safety and Compliance teams to resolve any Quality Related Events, Root Cause Analysis, and Corrective Action Plans that impact patient safety