Chief Operations Officer – Franchising

Special Strong Corporate•McKinney, TX

141d•$150,000•Remote

About The Position

Own the operations of a fast-scaling national franchise brand. Special Strong is expanding rapidly and preparing to scale from 25 to 100+ locations within the next 1–2 years. We’re hiring a COO/EOS Integrator who can run day-to-day operations, strengthen systems, improve unit economics, and align the entire organization for high-speed growth. This role is for a builder—someone who can turn strategy into execution, elevate performance across departments, and make the brand acquisition-ready.

Requirements

10+ years senior leadership in franchising or multi-unit operations
Proven success scaling franchise systems and improving performance
Strong command of KPIs, financials, and operational execution
Excellent leadership, communication, and strategic problem-solving
Bachelor’s degree required; MBA preferred

Nice To Haves

EOS Integrator experience preferred
Fitness or wellness background a plus

Responsibilities

Build and execute operational strategies that drive scale and profitability
Oversee operations, training, compliance, supply chain, and franchisee support
Implement systems, processes, and technology that improve efficiency
Own KPI management, performance reviews, and operational excellence initiatives
Ensure brand standards, legal requirements, and operational protocols are followed
Partner with marketing and development for new market launches and onboarding
Coach and develop senior leaders; create a culture of accountability and results
Drive cost control, system improvements, and data-driven decision-making
Support franchise owners with strong communication, trust, and high-level guidance
Report to the CEO with clear insights, issues, and opportunities