Chief Operations Officer

RINCON FAMILY SERVICES•Chicago, IL

56d•$110,000 - $150,000

About The Position

The Chief Operating Officer (COO) is a pivotal member of the Executive Leadership Team, responsible for turning the strategic vision of the President & CEO into operational reality across all departments and affiliates. Under the visionary leadership and direction of the President & CEO, the COO ensures that all programs and services are delivered efficiently, equitably, and with lasting impact across all departments and affiliates. The COO translates strategic priorities into actionable outcomes, drives accountability systems across departments, and ensures that every operational decision strengthens the mission, integrity, and legacy of the organization.

Requirements

Minimum of 5 years of progressive executive leadership experience in operations, program administration, or nonprofit management.
Master’s Degree in Public Administration, Business Administration, Education, Behavioral Health, or a related field required.
Demonstrated success in implementing accountability frameworks and performance-based management systems.
Proven success leading cross-functional teams in a complex or affiliate-based environment, and meeting or exceeding financial targets.
Deep understanding of organizational finance, budget management, program design, compliance, and regulatory oversight.
Exceptional communication, leadership, team building, and analytical skills.
Demonstrated commitment to the mission, vision, and executive leadership of the President & CEO.

Nice To Haves

Licensed Clinical Professional (LCSW, LCPC) preferred, but not required.
Bilingual (English/Spanish) preferred.

Responsibilities

Operationalize and execute the President & CEO’s organizational vision.
Convert the CEO’s strategic priorities into clear, actionable operational goals.
Develop outcome driven annual and quarterly action plans to advance operational goals.
Drive the day-to-day execution of programs and operations of RFS to ensure unified performance and alignment.
Convene and facilitate cross-agency meetings, including RFS departments and affiliates.
Represent the Office of the President & CEO in assigned internal and external forums to advance mission outcomes, partnerships, and organizational visibility.
Oversee daily operations across multiple service lines and affiliated entities.
Standardize systems, processes, and policies to ensure efficiency, quality, and consistency.
Lead infrastructure expansion and integration efforts supporting organizational growth.
Advance technology, performance, and facilities strategies to sustain excellence at scale.
Ensure that operational decisions align with Board-approved strategic goals, policies and directives from the President & CEO.
Integrate mission principles, diversity, and equity frameworks across all service areas.
Develop and maintain accountability tools and reports that clearly identify responsible leads, measurable goals, and timelines for all departments, e.g., Departmental Accountability Matrices, etc.
Collaborate with compliance department to implement compliance, accreditation, and quality improvement systems that sustain organizational credibility and excellence.
Partner with the Chief Financial Officer (CFO) to align financial stewardship with programmatic decision making and outcomes.
Work closely with program directors to ensure financial accountability in budget projections, planning and expenditures.
Oversee day to day operational efficiency, cost controls, resource allocation, and budget performance across departments.
Lead annual resource allocation reviews to ensure the optimal use of funds, personnel, and assets, including space.
Foster an ethical, service-oriented culture reflective of the mission, values, and vision of the President & CEO, where innovation and excellence thrive.
Supervise and build the leadership capacity of senior directors and managers through coaching and structured performance management.
Implement individual Leadership Development Plans (LDPs) that promote advancement, innovation, and retention.
Lead a strong management team that exemplifies shared leadership, collaboration, inclusion, and accountability.
Oversee the integration and uploading of data into the unified Data and Performance Dashboard, linking finance, programs, and operations.
Ensure accurate, consistent, and timely data reporting to support KPI deliverables and informed decision-making.
Use analytics to identify organizational strengths, gaps, and opportunities for innovation and improvement.
Prepare Quarterly Performance Accountability Reports (QPRs) with actionable recommendations for President & CEO review.
Proactively identify operational and strategic risks and develop mitigation strategies.
Maintain strong financial, operational, and reputational safeguards across all divisions.
Partner with compliance, legal, and HR departments to uphold all ethical, professional, and regulatory standards.
Ensure successful completion of audits, accreditation reviews, and regulatory compliance measures.
All duties as assigned.

Benefits

Health insurance
Dental & Vision insurance
Life insurance
Short- and Long-Term Disability Insurance
403(b) Retirement Plan
Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
Employee Assistance Program
Professional Development Opportunities
Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
Certain employees may qualify for City of Chicago commuter transit benefits