Chief Operating Officer

MyCare Health Center•Center Line, MI

57d

About The Position

The Chief Operating Officer (COO) provides strategic leadership and operational oversight to ensure efficient, high quality, and compliant delivery of clinical services across all MyCare sites. The COO is responsible for all clinical and IT operations and is responsible for maintaining operational productivity, and process improvement initiatives. As a key member of the senior leadership team, the COO drives system wide efficiency, consistency, and accountability across locations while enhancing internal processes, organizational infrastructure, and regulatory compliance to support MyCare's growth and mission of delivering accessible, patient-centered healthcare.

Requirements

Proven ability to analyze, design, and modify processes to improve clinic efficiency and productivity across multiple sites;
Strong leadership and interpersonal skills with the ability to motivate and manage teams;
Excellent communication and negotiation skills; able to represent the organization in high-level meetings with stakeholders, partners, and regulatory bodies;
Proficiency in electronic health records (EHR) systems, and Micorsoft Office Suite;
Knowledge of organizational policies, regulations, and procedures related to clinical operations and compliance;
Skilled in identifying problems, analyzing root causes, and implementing sustainable solutions;
Ability to remain calm, organized, and effective in fast-paced or emergency situations;
Bachelor of Science degree from an accredited university preferred. Graduate degree in business or health-related field desired.
Minimum of five (5) years of progressive leadership experience in healthcare operations, preferably within an FQHC or community health setting;
Knowledge and experience in healthcare finance, quality improvement, and operational performance management;
Demonstrated initiative, sound judgement, discretion, and decision-making skills;
Ability to prioritize multiple complex projects, work independently and maintain confidentiality;
Commitment to the mission and values of MyCare.

Nice To Haves

Comprehensive understanding of HRSA requirements, PCMH standards, and community health center operations, preferred;

Responsibilities

Serves as an active member of MyCare's senior management team alongside the CEO, CFO, Chief Medical Officer (CMO) and Chief Dental Officer (CDO), and Chief HR Officer (CHRO);
Provides leadership and direction to Practice Managers, and other mid-level managers, to ensure standardized, efficient, and high-quality operations across all locations;
Oversees and evaluates site-level performance related to patient access, provider productivity, and operational efficiency, ensuring consistent adherence to organizational goals;
Ensures clinic staffing models align with patient demand, provider schedules, and facility capacity to optimize productivity and access;
Oversees all daily clinical operations, ensuring smooth patient flow, effective resource allocation, and adherence to performance standards;
Develops, implements, and monitors workflows and key performance indicators (KPIs) to maximize clinic efficiency, provider productivity, and patient satisfaction;
Ensures all sites operate in compliance with HRSA, OSHA, HIPAA and other applicable federal and state regulations;
Actively participates in the development and administration of written policies on all operations. In collaboration with the leadership team, responsible for developing, maintaining, and updating operational and clinical policies in written and electronic format and ensuring that all staff are informed of policies.
Collaborates with the Chief Medical Officer to facilitate regular meetings with clinicians. Routinely shares clinical and operational data while fostering a common drive for excellent quality and service.
Works cooperatively with the CMO, CDO, and Director of Quality and Compliance to ensure Quality Assurance (QA), Quality Improvement (QI), and Risk Management plans are implemented and followed;
Collaborates with senior leadership and site managers on annual budget development, makes recommendations, and ensures adherence to budgetary goals;
Monitors site-level financial performance and operational efficiency to support fiscal responsibility and sustainability;
Establishes clinical and business performance indicators in conjunction with CEO and leadership team, tracks progress routinely and holds staff accountable for successful completion of indicators.
Present monthly, quarterly, and annual data and dashboard measures related to production and utilization to the leadership team, Board of Directors, Practice Managers, and Clinicians.
Participates in strategic planning to support MyCare's growth, including facility expansion, new program implementation, and infrastructure improvements;
Oversees facility management and IT operations, including ongoing maintenance, capital improvements, and renovations;
Attends MyCare Board meetings and actively participates in Board committees such as Quality and Compliance, and others as assigned;
Providers regular operational updates and performance reports to the CEO and Board;
Promotes effective communication across departments and sites, fostering a culture of teamwork, accountability and excellence;
Provides mentorship, training, and professional development for Practice Managers and other supervised staff;
Works with staff to ensure completion of employee performance evaluations as well as necessary disciplinary actions in accordance with MyCare policies;
Conducts regular staff meetings and in-services;
Promotes a culture of continuous improvement, employee engagement, and service excellence;
Performs all other duties and responsibilities as assigned by the CEO.

Benefits

After 90 Days of Employment, benefits may vary based on employment status
Student loan forgiveness programs (based on position and available federal programs)
11 Paid Holidays Annually (1 floating)
Up to 160 hours of annual PTO (based on start date)
Affordable premiums for medical, dental, and vision insurance coverage for individuals and families
No cost life insurance coverage (additional coverage optional for a fee)
Long term disability insurance
401K and Roth 401k retirement plans with discretionary employer match
Flexible Spending Account (FSA)
Short term disability insurance (optional for a fee)
Employee Assistance Program (EAP)