Confidential: Chief Operating Officer
About The Position
We’re a rapidly growing health and wellness company with multiple business units, including a direct-to-consumer eCommerce platform, digital education, virtual care services, and a flagship clinic in Southern California. Projected to reach $8–10M in revenue this year, we’re seeking a Chief Operating Officer to partner with our CEO in scaling operations, refining systems, and building a high-performing team. You’re the ideal candidate if you love translating vision into action, managing cross-functional teams, and building infrastructure that supports growth and expansion. You’re decisive, emotionally intelligent, and comfortable navigating ambiguity. You know how to lead with clarity, foster collaboration, and drive results, without micromanaging. If you’re passionate about wellness, systems, and scaling impact, we’d love to meet you.
Requirements
- 7+ years in senior operations leadership, ideally within DTC, ecommerce, subscription, or wellness industries
- Proven success managing large remote teams (15–50+ headcount)
- Strong background in supply chain, digital platforms, and customer lifecycle optimization
- Demonstrated success scaling businesses through systems design, automation, and process improvement
- Hands-on experience with Shopify Plus and subscription platforms (e.g., Loop, Recharge)
- Track record of running product launches and optimizing subscription flows with measurable results
- Strong financial acumen: P&L management, forecasting, cost control, and departmental budgeting
- Skilled in project management and process design (ClickUp preferred)
- Experience integrating and governing tools such as Simplero, GoHighLevel, Klaviyo, QuickBooks, and BI dashboards
- Calm under pressure, decisive, and proactive problem solver
- Able to transform messy processes into scalable, organized workflows
- Exceptional communication, leadership, and change management skills
- Passionate about wellness, consumer empowerment, and digital innovation
- Comfortable with quarterly travel to California and overlapping Pacific time hours
- Alignment with holistic medicine and openness to supporting vaccine-injured and non-pharmaceutical approaches
- Ability to travel 5-6 times a year
- Flexible work schedule availability to support a multi-time zone team
- Access to a computer
- Reliable internet connection
- Reliable and distraction-free work environment
- Startup DNA required: hands‑on, adaptable, and comfortable with ambiguity.
- Non‑territorial leader who delegates well and builds strong feedback loops.
- Perseverance, a long‑term mindset to dig in and get it done.
- Emotionally intelligent, constructive in conflict, and aligned with our mission to help people outside conventional Western medicine.
- Must be supportive of holistic, naturopathic, and data‑driven integrative care.
Responsibilities
- Own daily operations across eCommerce, digital courses, telehealth, and clinic functions
- Lead product launch execution across creative, technical, inventory, billing, and customer care
- Align cross-functional teams (marketing, fulfillment, customer care, product) on launches and campaigns
- Hire, coach, and manage department heads and direct reports
- Scale and support remote teams with clear accountability and collaboration
- Foster a culture of innovation, transparency, and continuous improvement
- Partner with the CEO to define and execute the company's strategy
- Translate vision into operational plans with measurable KPIs
- Lead budgeting, forecasting, payroll optimization, and cost control
- Conduct P&L reviews and CAC/LTV analysis
- Build dashboards and reporting frameworks for executive visibility
- Implement and optimize core tools, integrations, and QA processes
- Create and maintain SOPs, runbooks, and training materials to reduce rework and increase velocity
- Manage contracts, vendor relationships, and operational risk
- Own operational dashboards and KPI tracking (e.g., CAC, RPV, churn, retention)
- Develop AI literacy across operations
- Implement internal automations to improve efficiency and scalability
Benefits
- Healthcare stipend available.
- Vacation - 2 weeks per year (after 90‑day probation).
- Federal holidays observed; company shutdown around July 4 and Christmas (on‑call expectations).
- Perks - free access to courses, employee pricing on supplements and clinic treatments, and select clinical service access.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
