Chief Operating Officer

Cable ONE

4d

About The Position

Cable One is seeking a Chief Operating Officer to unlock the full potential of its network, customer base, and market position. This leader will play a central role in driving the Company’s performance, with end-to-end accountability for the consumer residential and mobile businesses, including full P&L ownership. The COO will lead Brand, Sales, Marketing, Customer Experience, Customer Care, Field Operations and Digital Evolution across all regions. This leader will be accountable for delivering results across the full customer lifecycle—acquisition, revenue growth, retention, and service—while elevating operational execution, brand strength, digital capabilities, and the overall customer experience. In a rapidly evolving market, the COO will maintain a strong external perspective—closely monitoring competitive dynamics and shifting customer expectations. As the network continues its evolution toward fiber and next-generation DOCSIS technologies, this leader will guide market and investment decisions through rigorous analysis, identifying opportunities to strengthen the network and extend its long-term advantage. Ultimately, the COO will be responsible for shaping and executing a forward-looking strategy that positions Cable One for sustained growth. Success in this role will drive meaningful economic value by enhancing the performance of the Company’s most critical business segment and reinforcing its leadership in the markets it serves. Cable One is based in Phoenix, Arizona. The COO can be based anywhere in the United States.

Requirements

• 15+ years of experience in senior leadership roles within the telecommunications industry preferably at a consumer broadband company, with direct accountability for ~ 1.5MM customers or $1.5 - $1.7 billion in annual revenue.
• Accelerated Proven ability to drive subscriber growth, limit churn, and optimize penetration in a diverse set of markets through customer satisfaction – has accelerated growth in a recurring revenue business of material scale.
• Commercial orientation – market facing experience taking existing and emerging products and services from concept to launch to significant market penetration.
• Knowledge of consumer broadband and mobile products.
• Experience leading marketing, direct sales and localized campaigns driving subscriber growth in collaboration with corporate business partners.
• Strong financial acumen – Keen ability to strategically assess capital markets in support of short and long term capital allocation planning.
• Strong financial fluency and ability to influence stakeholders both internally and externally.
• Ability to plan and execute strategic market expansion with strong IRR.
• Experience with M&A activity.
• Bachelor's degree in Business Administration, Telecommunications, or related field.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Partner with the CEO and executive leadership team to define and deliver a compelling value proposition for the digital household, fully utilizing the company’s wireless offering to strengthen both customer acquisition and retention.
• Shape and clearly communicate a differentiated segment strategy that accelerates profitable growth while supporting long-term value creation.
• Work closely with management to evaluate the company’s assets and capital deployment, prioritizing the markets, products, and opportunities that will generate the highest strategic and financial returns. This includes a robust operational transformation, implementing process reengineering for seamless execution across all consumer functions (solidification of the business basics) while keeping a keen eye on changing marketing conditions and looking for M&A opportunities complimentary to the business.
• Champion a relentless focus on the customer experience as a core differentiator, ensuring the company stands out in a competitive market and continues to lead in service quality.
• Oversee workforce management, field operations, audit and compliance, vendor partnerships and all back-office operations to deliver a seamless, efficient, and distinctive end-to-end experience.
• Drive accountability to achieve targeted NPS outcomes and continuous improvement in customer satisfaction.
• Lead the evolution of Cable One’s marketing approach toward a more digitally driven model.
• Identify and engage priority customer segments across regions, developing and executing a high-impact digital go-to-market strategy that positions the company as a provider of compelling, best-in-class broadband and mobile offerings.
• Establish a robust customer analytics capability to inform decision-making and accelerate transformation.
• Tailor regional marketing strategies to reflect local dynamics, driving customer growth while maintaining disciplined cost management.
• Set clear product and service priorities for the consumer segment across both existing offerings and new innovations, including the company’s mobile portfolio.
• Ensure the product and services roadmap is tightly aligned with overall company strategy, unlocking the full value of the combined portfolio to expand share of wallet and drive growth within the existing customer base.
• Partner closely with in market leadership to design and execute pricing, acquisition, and retention strategies that balance customer value with the company’s financial and operational objectives.
• Evaluate and prioritize network development opportunities as the company advances technologies such as DOCSIS 3.1, DOCSIS 4.0, and fiber.
• Partner closely with the CEO and regional leadership to guide investment decisions, ensuring thoughtful sequencing and prioritization of network builds to maximize impact and return.
• Champion a culture rooted in putting associates first by actively investing in talent—attracting, onboarding, developing, and inspiring high-performing teams.
• Take a disciplined approach to talent management, with a strong focus on continuous development, thoughtful succession planning, and strategic recruitment to strengthen the organization over time.

Benefits

• Cable One offers a competitive total rewards package designed to support our leaders and their families, while recognizing the impact and scope of executive roles. This includes comprehensive health and welfare benefits, retirement programs with company matching, paid time off, and programs that support well‑being, community involvement, and professional growth. Executives also participate in incentive and long‑term compensation programs aligned to company performance, shareholder value, and strategic outcomes. Specific details are shared during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive