Chief Operating Officer

Provincial Senior Living • Phoenix, AZ

8d

About The Position

Provincial Senior Living is seeking a Chief Operating Officer – West to lead a strategically important region in our portfolio. This is a rare opportunity for a proven senior living operator to run a business, not simply manage communities. This position will direct and develop leadership in Operations and Sales for assigned PSL Business Unit. The COO is responsible for leading and directing the business unit to operational and financial success. Directly responsible for achieving the assigned Business Unit’s revenue, occupancy, resident and team member satisfaction goals. We are considering candidates for this position in the following states: CA, WA, AZ, and UT.

Requirements

• A minimum of a Bachelor’s degree in a related field. Master’s degree preferred.
• A minimum of ten (10) years’ experience in a Senior Living leadership role with budgetary, financial and occupancy responsibilities
• Must possess excellent written and verbal communication skills utilizing the English language.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to speak effectively before groups of customers or Team Members of organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret graphs
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to use Microsoft Windows, including Word and Excel.
• Ability to use email and the Internet
• Supports organization's goals and values
• Balances team and individual responsibilities
• Must demonstrate an interest in working with a senior population
• Demonstrated leadership skills; provides leadership by exhibiting confidence in self and others; inspires and motivates others to perform well
• Must show familiarity with all areas of department operations within a senior housing community
• Must be a self-starter, attentive to detail
• Must possess excellent organizational skills
• Must display strong team-working skills
• Must demonstrate positive client service attitude
• Must be able to work on multiple tasks and with frequent interruptions
• Must demonstrate good judgment, problem solving and decision making skills.
• Able to make good decisions based upon a mix of analysis, wisdom, experience and judgment
• Must be able to communicate effectively utilizing written/verbal communication skills
• Must be able to speak in public to groups
• Ability to delegate assignments to the appropriate individuals
• Interacts with guests, residents and staff in a courteous and friendly manner

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Support, consult and mentors Regional Directors and community leaders throughout their Business Uni portfolio.
• Refines and implement business plans to enhance the financial performance of communities/regions to ensure strategic growth.
• Leads the annual budget process for each community within the assigned business unit.
• Manages the business unit’s operations by directing and coordinating activities consistent with established goals, objectives, and policies
• Develops and manages use of metrics and analytics with frequent interaction with our Business Intelligence Group.
• Implements revenue enhancements and cost control tools
• Communicates a clear, resident focused vision
• Reviews annual resident and team member satisfaction survey.
• Develops and deploys programs to ensure and increase satisfaction
• Develops plan to meet NOI expectations
• Directs the sales planning, reporting, goal setting and sales process optimization.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy
• Develops and executes plans to increase occupancy
• Reviews monthly financial statements, implements plans of action with Regionals.
• Maintains strong knowledge of competition
• Responsible for overseeing development, implementation and ongoing support of quality management, compliance and educational initiatives throughout the communities.
• Performs above duties by being a visible presence in the communities
• Oversee and/or manage efforts related to recruitment, hiring, employee relations and separations in accordance with policy.
• Responsible for delegating authority, responsibility and accountability within the Department.
• Key PSL leader in support of the mission and values of the organization in accordance with organizational values.
• Demonstrate an attitude of teamwork when interacting with Team Members; take ownership of job responsibilities through prompt and appropriate follow-up to issues as they arise (ensuring appropriate resolution); anticipate needs of Team Members in a proactive fashion.
• Promote development of team skills, capabilities and sharing of best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive