CHIEF OPERATING OFFICER

Metrocrest Services•Carrollton, TX

just now

About The Position

The Chief Operating Officer (COO) is an integral member of Metrocrest Services’ executive leadership team and will collaboratively articulate, implement, and operationalize the strategic vision, mission, and goals of the organization. The COO directs key functions of the organization including Client Programs, Senior Programs, and Operations, and they are a primary strategic and management partner to the Chief Executive Officer (CEO). The Chief Operating Officer will embrace and champion our Core Values and will lead with a Servant’s Heart. They are humble, hungry, and smart, and they consistently demonstrate leadership of self and others. The COO is expected to have a growth-mindset and the desire and ability to develop others. The Chief Operating Officer reports directly to the CEO, provides leadership and direction to the Program Directors, Operational Directors and in some cases, functional managers, along with indirect leadership and support to Operational Staff.

Requirements

Bachelor’s degree in non-profit management/leadership, business, or related field
At least 5 years of experience with non-profit programming (preference on management of programs)
Minimum of 5 years of executive leadership
Strong commitment to Metrocrest Services’ mission with experience executing on vision and strategy
Excellent leadership skills, including humility, superior communication (verbal and written), integrity, accountability, flexibility, collaboration, respect, and empathy
Ability to promote collaboration and coordination across programs, services, and departments; enable communication of the organizational vision and continued advancement of programs, staff, and community partners, driving development of strategic goals
Expertise and ability to guide programs and services using a non-profit framework and an equity lens to inform current and future programs, services, and informational resources
Creative - Ability to produce new concepts, ideas, and innovative solutions
Commitment to transformational impact for the communities Metrocrest Services supports.
Critical Thinking – Ability to analyze and evaluate an issue in order to form a judgment
Strong initiative and motivation, with the ability to excel in a demanding and fast-paced environment
Ability to evaluate the strengths of direct reports and provide appropriate development
Outstanding analytical and strategic thinking skills, with a focus on results and impact
Experience in organizational change management either in implementing or assisting in the adoption
Ability to work effectively with people at all levels of the agency to create buy-in and a sense of teamwork

Nice To Haves

Master’s degree
At least 5 years of experience in leading or managing non-profit programming

Responsibilities

Work collaboratively with all team members to create a high performing culture that advances Metrocrest Services’ mission, vision and values; set strategic plan goals and support their implementation; promote clear communication and collaboration between all departments throughout the organization to ensure succinct progress toward current goals
Provide leadership, guidance, and supervision to assigned director level and management staff; maintain standards through the effective coordination of activities; develops, coaches, and evaluates performance expectations of assigned staff
Oversee the coordination, integration, and delivery of all programs, contracts, and related services, promoting an inclusive, equitable team-based environment to motivate and inspire staff to work collaboratively across program areas and ensuring that the expectations of funders, partners, clients and other stakeholders are consistently met.
In collaboration with Officers, Directors, and assigned Managers, develop procedures for monitoring the quality and quantity of services being delivered for adherence to outputs, outcome goals, expected standards, and to meet grant deliverables
Participates in the budget development process and maintains a high level of fiscal responsibility; oversees program budgets to ensure appropriate allocation of program funding; approves expenditures; assists in budget negotiations with funders
Support the Development team as needed regarding data and grant strategy
Demonstrates commitment to valuing diversity, contributing to an inclusive working, and learning environment
Responsible for creating the annual operational plan, in coordination with the CEO, that aligns with the Strategic Plan, “Metrocrest 2030”
Participate in board of director meetings, providing updates to-and seeking feedback from board members on the organization’s operating performance and effectiveness
Promote a culture of creative, high achievement and inspire open lines of communication
Assist the CEO in maintaining positive relationships with all client organizations, with all sources of funding for the agency, with all peer organizations, with all relevant government entities and representatives, and with the public
Provide leadership and assistance in the development and ongoing revision of a comprehensive agency business model designed to achieve financial sustainability within a framework of services that is aligned with the mission of the agency
Assume overall responsibility for the day-to-day performance of all of the functions and activities that are supervised by agency managers who report to the COO
Works with the CEO and the Director of Finance in the development of agency-friendly financial management and reporting strategies and in the refinement of a set of management metrics to predict outcomes
Perform other duties as assigned by CEO