Chief Operating Officer - Center Township

Gateway Rehabilitation Center Corp HQ•Aliquippa, PA

6d•Onsite

About The Position

Join Gateway Rehab Center (GRC) in Center Township as our next Chief Operating Officer and help power operational excellence across a mission-driven system of care! GRC’s Chief Operating Officer (COO) is the senior executive responsible for all day-to-day operational oversight across GRC’s system of care. The COO provides leadership for all Programs, including inpatient residential programs, outpatient programs, admissions/access, extended care, co-occurring programs, productivity partners, EAP services, training programs, and all other non-nursing operational programs. The COO ensures that Programs operate safely, consistently, and efficiently while supporting Gateway’s mission, quality expectations, and strategic objectives. The role drives improvements in operational flow, program standardization, performance, and overall client experience. Energized by building standardized, client-centered workflows and turning strategy into measurable results, you’ll champion team performance, elevate the client experience, and help Gateway thrive.

Requirements

Master’s degree required.
Extensive leadership Experience in behavioral health, healthcare operations, or related fields.
Experience overseeing multi-site or complex operational environments.
Demonstrated success in improving operational performance and staff engagement.
Strong knowledge of behavioral health regulations and operational standards.
Exceptional leadership, communication, and organizational skills.
Pass PA Criminal Background Check.
Obtain PA Child Abuse and FBI Fingerprinting Clearances.
Pass Drug Screen.
2-Step TB Testing.

Nice To Haves

MBA preferred.
Master of Social Work (MSW) preferred.

Responsibilities

Provide executive oversight for all Programs outside of nursing and medical services.
Establish standardized workflows, schedules, staffing models, and operational systems across all campuses.
Lead operational huddles, performance reviews, and continuous improvement efforts.
Oversee all operational aspects of residential Programs.
Strengthen occupancy, program transitions, bed readiness, and overall throughput.
Maintain safe, structured, recovery-oriented environments.
Reduce AMA/ASA through effective operational practices.
Lead all operational functions related to admissions, scheduling, access, and outpatient service delivery.
Strengthen conversion processes and coordination between levels of care.
Expand outpatient and telehealth program capacity while improving engagement and reducing no-show rates.
Ensure an efficient, client-centered experience from first contact through ongoing care.
Oversee operations of employer-based programs, EAP contracts, and training initiatives.
Ensure these programs operate efficiently, consistently, and in alignment with organizational objectives.
Work closely with the Chief Administrative Officer to ensure facilities, maintenance, food services, transportation, IT, security, and capital projects fully support Program operations.
Maintain readiness for growth, upgrades, and changing organizational needs.
Ensure Program operations support the highest quality, safety, and regulatory standards.
Maintain continuous survey readiness and compliance with all regulatory bodies.
Implement operational corrective actions when necessary.
Lead, mentor, and support personnel responsible for program operations.
Foster a culture of accountability, teamwork, professionalism, and mission alignment.
Partner with the Chief People Officer to strengthen staffing, retention, leadership development, and onboarding.
Collaborate with the CFO to develop and manage budgets, productivity plans, and operational efficiencies.
Ensure Programs operate within budget and support organizational performance goals.
Identify opportunities for operational improvement and responsible program growth