Chief Operating Officer

COORDINATED CARE ALLIANCE NY INC•New York, NY

25d•$290,000 - $325,000

About The Position

The Chief Operating Officer (COO) is a mission focused, seasoned, strategic, and process-minded leader delivering measurable, person-centered IDD services to make the vision of the organization a reality. This position will lead an executive management team and develop a performance culture among a group of diverse, talented individuals to assist with the organization's next level of growth and operational excellence. Supervisory Responsibilities: The COO will lead all internal program and support operations. Essential Duties and Responsibilities: Working in partnership with the CEO and executive leadership team, create the strategic five-year plan and implement tactical operational plans to achieve it. Coordinate the annual operations plan for the three organizations, CCANY, LIFEPlan CCO NY and ACA NY. Lead the performance management process that measures and evaluates progress against goals for the organization(s). Provide for all staff a strong day-to-day leadership presence; bridge MSO and CCO operations and support a strong, collaborative work environment. Lead and manage the organization’s vice presidents, who have the following responsibilities: Program Operations Continue to drive quality care management services through the two Coordinated Care Organizations as demonstrated by improvements in all key impact measurements including member satisfaction. Meet all internally developed and external regulatory quality and compliance metrics. Identify complex members or members going through transitions to ensure they receive the care management support that they need. Implement innovative, best practice approaches to meeting member needs. Ensure clinical support is used appropriately in the delivery of care management services. Care Connections/Enrollment, Customer Service, L&D Human Resources Instill a human capital development and “coaching” culture within the organizations; upgrade human resources functions including: recruitment, retention, training, development, compensation and benefits, employee relations, and performance evaluation. Information Technology Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organizations overall. External Relations Working with our dedicated stakeholder teams, foster and maintain positive relationships with all stakeholders, including members, providers, and government. Continue to develop and promote our member engagement and advocacy strategy. Working with our marketing and communications team, continue to build our brand recognition. Quality Assurance Accountability for the overall creation and implementation of our quality assurance plan including operational best practices for both CCOs and the maintenance of care management processes per OPWDD, DOH policies and regulations as they pertain to our organization. Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit. Maintains confidentiality. Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR Must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed. Key Qualifications As a prerequisite, the successful candidate must believe in the core values of the organization and be driven by the mission. The candidate should demonstrate a passion leading social change for people with IDD. Beyond that, we are seeking a candidate that has proven experience in managing and scaling a diverse, multi-affiliate organization.

Requirements

Master’s degree in business administration, Management, or a related field.
10+ years of senior leadership experience, with at least 5 years in an operational leadership role.
Knowledge of the IDD services, Medicaid, OPWDD and the NYS healthcare system.
Proven track record of scaling operations and improving business performance.
Strong financial acumen, analytical, and strategic planning skills.
Excellent leadership, communication, and problem-solving abilities.
Results - Proven track record of exceeding outcomes with a quality and bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment; high level of business acumen including successful P&L management; the ability to balance the delivery of programs against the realities of a budget; and problem solving, project management, and creative resourcefulness.
Strategic Vision and Agility - Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan.
Capacity Building - Ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly.
Leadership and Organization - Exceptional capacity for managing and leading people; a team builder who has experience in scaling up organizations; ability to connect staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed.
Action Oriented - Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary.
General Management - Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing.
Must possess a valid Driver’s License from New York, or a contiguous state (i.e., Connecticut, New Jersey, Pennsylvania, and Vermont) OR Must have the ability to take ample public transportation to attend meetings in person in the community and in the office as needed.

Responsibilities

Working in partnership with the CEO and executive leadership team, create the strategic five-year plan and implement tactical operational plans to achieve it.
Coordinate the annual operations plan for the three organizations, CCANY, LIFEPlan CCO NY and ACA NY.
Lead the performance management process that measures and evaluates progress against goals for the organization(s).
Provide for all staff a strong day-to-day leadership presence; bridge MSO and CCO operations and support a strong, collaborative work environment.
Lead and manage the organization’s vice presidents
Continue to drive quality care management services through the two Coordinated Care Organizations as demonstrated by improvements in all key impact measurements including member satisfaction.
Meet all internally developed and external regulatory quality and compliance metrics.
Identify complex members or members going through transitions to ensure they receive the care management support that they need.
Implement innovative, best practice approaches to meeting member needs.
Ensure clinical support is used appropriately in the delivery of care management services.
Instill a human capital development and “coaching” culture within the organizations
Upgrade human resources functions including: recruitment, retention, training, development, compensation and benefits, employee relations, and performance evaluation.
Analyze the current technology infrastructure and scope out the next level of information technology and financial systems that support the growth of specific programs and the organizations overall.
Foster and maintain positive relationships with all stakeholders, including members, providers, and government.
Continue to develop and promote our member engagement and advocacy strategy.
Continue to build our brand recognition.
Accountability for the overall creation and implementation of our quality assurance plan including operational best practices for both CCOs and the maintenance of care management processes per OPWDD, DOH policies and regulations as they pertain to our organization.
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit.
Maintains confidentiality.