Chief Operating Officer, Enterprise Platform Services Engineering

Apollo Management Holdings • New York City, NY

1d

About The Position

At Apollo, we are a global team of alternative investment managers passionate about delivering uncommon value to our investors and shareholders. With over 30 years of proven expertise across Private Equity, Credit, and Real Assets in various regions and industries, we are known for our integrated businesses, our strong investment performance, our value-oriented philosophy, and our people. Enterprise Platform Services (EPS) plays a pivotal role at Apollo, underpinning the firm’s technology infrastructure with robust technology products, world-class engineering practices, advanced cybersecurity measures, and reliable end-user support. We are seeking a Director, Chief Operating Officer (COO) to partner closely with the Chief Information Security Officer (CISO), EPS leadership, and cross-functional teams. The COO will oversee the operational backbone of EPS, driving efficiency, resilience, and alignment with Apollo’s strategic objectives. This position leads operational excellence and modernization, upholds reliability and security standards, and manages cross-functional initiatives to enhance technology experiences for both the business and employees. Key responsibilities include process improvement, vendor management, financial management, change leadership, and building an inclusive, high-performing team.

Requirements

• 10+ years’ experience in operational management within technology or financial services sectors.
• Bachelor’s degree in business administration, Information Technology, or related field required
• Deep knowledge of technology operations in regulated financial environments and understanding of compliance and audit requirements.
• Strong familiarity with cloud computing, cybersecurity frameworks (e.g., NIST, ISO), infrastructure automation, and service delivery platforms.
• Exceptional communicator, demonstrating executive presence and ability to present to Boards, senior leadership, and governance bodies.
• Proven track record in strategic planning, financial management, process improvement, and change leadership at scale.
• Experience in managing vendor relationships and delivering operational efficiency through best practices and innovative solutions.
• Demonstrated ability to lead and adapt in a fast-paced, global environment.
• Deep customer orientation with a commitment to enhancing end-user and client experience.

Nice To Haves

• MBA or relevant advanced degree preferred.

Responsibilities

• Collaborate with EPS leadership to design and deliver strategic plans aligned to Apollo’s global business objectives. Monitor and report progress on major initiatives, ensuring clarity of KPIs, timelines, and financial impact.
• Drive operational excellence and resiliency across EPS, particularly around the 24x7 availability, scalability, and disaster recovery readiness of technology platforms. Support continuous improvement, leveraging automation and process optimization to enhance service delivery.
• Promote seamless support and integration of user-friendly technologies, digital workplace tools, and self-service solutions for Apollo employees.
• Lead operational change management initiatives and coach teams through complex transformation and modernization. Translate business requirements into scalable technology programs with measurable outcomes.
• Manage EPS budgets, including forecasting, cost-control, and strategic allocation to initiatives.
• Collaborate with the cybersecurity team to ensure compliance with both internal and external requirements. Maintain a robust operational risk and governance framework, supporting business continuity in a regulated environment.
• Oversee vendor relationships, contracts, and partnerships, tracking service delivery and alignment to Apollo’s business requirements.
• Serve as a trusted advisor to senior leaders and regularly participate on governance boards, steering committees, and vendor strategy reviews.
• Lead and mentor the EPS operations team, nurturing a culture of technical excellence, inclusion, collaboration, and accountability. Develop career pathways, leadership pipelines, and succession plans, supporting growth and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees