Chief Operating Officer (COO)

Fix Group Management • Franklin, TN

5d • $150,000 - $250,000

About The Position

We are seeking a dynamic Chief Operating Officer (COO) to lead and optimize our day-to-day operations across Product Management, Product Development, Client Success, IT/Tech, HR, and Event Production. The COO will translate our vision into operational reality, build scalable systems, develop Director-level leaders, and ensure operational excellence while maintaining our culture. This is a high-impact role where you will directly shape the growth, efficiency, and performance of the organization.

Requirements

• 7-10+ years of progressive operational leadership, including 5+ years leading Director-level leaders
• Proven track record of scaling organizations, building high-performing teams, and developing operational systems
• Strong financial acumen, including budget management and revenue/EBITDA optimization
• Exceptional leadership, communication, and people-management skills
• Strategic, data-driven, and highly accountable with a bias for execution
• Comfortable with ambiguity, rapid growth, and organizational transformation

Nice To Haves

• MBA or relevant graduate degree (or equivalent experience)
• Experience with operating frameworks like EOS, Traction, or Scaling Up
• Background in product management, membership/subscription models, or customer success operations
• Proficiency with collaboration/project management tools (Google Workspace, Slack, Asana, etc.)
• Experience with CRM and business intelligence platforms
• Ability to evaluate, implement, and optimize technology solutions

Responsibilities

• Executive Leadership: Lead, mentor, and develop Director-level leaders; foster a high-performance leadership culture aligned with organizational values.
• Operational Oversight: Ensure operational excellence across all functional areas, including product strategy, development, client success, technology, HR, and events.
• Strategic Planning: Partner with CEO and executive team to translate vision into actionable operational plans with measurable outcomes.
• Infrastructure & Systems: Build scalable processes, standard operating procedures, and data-driven decision-making frameworks across the organization.
• People & Culture: Oversee organizational design, succession planning, and talent development while strengthening culture and values alignment.
• Financial Management: Partner with CFO to manage budgets, drive operational efficiency, optimize revenue, and ensure accountability for functional performance.
• Change & Transformation: Lead organizational change initiatives and ensure successful adoption of new systems, processes, and structures.

Benefits

• Free access to all ShopFix coaching programs and events
• A purpose-driven culture that celebrates innovation and impact
• Opportunities for growth and advancement – we love seeing our team members succeed!
• Health, dental, and vision insurance
• 401(k) with company match
• Christmas club program with company match
• Company-paid life insurance and long-term disability
• Short-term disability
• Critical illness and accident coverage
• Employee Assistance Program
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive