Chief Operating Officer (COO)

1-800 Hansons LLC•Troy, MI

20h

About The Position

1-800-HANSONS is one of the largest home improvement remodelers in the U.S., serving over 200,000 customers across 20+ markets. Backed by Huron Capital, we’ve doubled revenue since 2017 and continue to scale our industry-leading “Get It Done” promise. We’re seeking a Chief Operating Officer to own the post-sale delivery engine—everything that happens after the sale. Reporting to the CEO, this role is responsible for installation, service, closeout, and warranty execution across centralized teams and branch operations.

Requirements

8–10+ years of operations leadership in a multi-site, service or installation business
Proven success scaling standardized delivery in a B2C or residential services environment
Data-driven, process-obsessed operator with a bias for action
Hands-on leader who thrives in fast-growth, investor-backed environments
Strong communicator with the ability to drive adoption and accountability at scale

Responsibilities

Define and scale enterprise standards for post-sale installation and service
Lead centralized post-sale teams (scheduling, readiness, installation management, service)
Partner with Branch GMs, Divisional VPs and CRO to drive consistent execution and performance
Redesign and automate post-sale workflows to reduce cost, cycle time, and rework
Translate operational improvements into measurable productivity and EBITDA gains
Improve first-time-right quality, on-time performance, and customer satisfaction
Deliver meaningful productivity and EBITDA impact through automation and process simplification.
Improve speed to delivery, on-time performance, and first-time-right quality.
Reduce variability across branches and centralized teams.
Improve customer satisfaction while lowering cost-to-serve.
Achieve year-one EBITDA value creation targets tied to post-sale execution.