Chief Operating Officer (COO)

JCC Association of America•Tarrytown, NY

20d•$160,000

About The Position

The COO is a key member of the senior leadership team and serves as the organization's chief integrator--ensuring that people, processes, systems, and facilities all work together smoothly and efficiently. The COO will oversee: Facility operations and maintenance Information technology and systems Operational processes and policies Safety, risk management, and compliance Key vendor/contractor relationships The COO will report directly to the Chief Executive Officer (CEO) and will manage a team that may include the Facilities Director, IT Manager/consultants, Security personnel, Front Desk/Member Services operations, and other operational staff.

Requirements

8+ years of progressively responsible experience in operations, facilities management, or related roles; at least 3-5 years in a senior leadership or director-level position.
Experience overseeing multi-use facilities (e.g., community centers, fitness/health clubs, schools, camps, or similar environments).
Demonstrated success managing IT and systems implementation and/or working closely with IT partners.
Strong project management skills with the ability to juggle multiple priorities and deliver on time and on budget.
Proven experience leading teams: hiring, coaching, performance management, and culture-building.
Comfort working in a fast-paced, member-focused environment with evenings/weekends as needed.
Excellent communication, problem-solving, and relationship-building skills.

Nice To Haves

Experience in a nonprofit, membership-based, or JCC/Jewish communal organization.
Familiarity with membership management, registration, or CRM platforms.
Experience with capital projects, renovations, or campus expansion.