Chief Operating Officer (COO)

Youth and Family Advocates•New Port Richey, FL

About The Position

The Chief Operating Officer (COO) is a key member of the Senior Leadership Team and is responsible for overseeing organizational operations, ensuring program excellence, and translating strategy into effective execution. The COO partners closely with the CEO and leadership team to advance the mission, achieve contractual outcomes, and build a high-performing, innovative organization. In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required training, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.

Requirements

Bachelor’s degree in business administration, Public Administration, Social Work, Healthcare Administration, or a related field required; master’s degree preferred. Clinical License preferred (LCSW, LMHC, LMFT).
Applicant must have nonprofit high-level leadership experience.
Minimum of 7–10 years of progressively responsible leadership experience in a nonprofit, healthcare, behavioral health, or human services organization.
Demonstrated experience overseeing complex operations, multiple programs, and cross-functional teams.
Proven success in strategic planning, operational execution, and performance management.
Ability to maintain a wide range of internal and external relationships
Strong verbal and written communication skills
Ability to work cooperatively in a group/team setting and show respect to others
Ability to work at a high level of autonomy, and exhibit sound decision-making skills and critical thinking
Proven problem solving and conflict resolution skills
Proficiency in Microsoft Office Suites
Skilled in actively listening to concerns, providing a safe space for individuals to express themselves without judgment or blame
Position requires employee to work with computers daily. Ability to travel in multi-county areas frequently. Ability to lift 25 pounds, bend, stand or sit for extended periods of time.

Nice To Haves

Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.

Responsibilities

Serve as a core member of the Senior Leadership Team, contributing to organizational strategy, decision-making, and problem-solving.
Oversee day-to-day operations across programs and departments to ensure efficiency, consistency, and alignment with mission and values.
Develop, implement, and refine operational policies, procedures, and systems to support organizational growth and sustainability.
Lead and support strategic planning efforts, translating strategic goals into operational plans, timelines, and measurable outcomes.
Monitor progress toward strategic objectives and adjust operational strategies as needed to ensure success.
Partner with the CEO and senior leaders to identify risks, opportunities, and long-term operational priorities.
Establish and oversee data monitoring systems to track program performance, operational efficiency, and contractual outcomes.
Use data and dashboards to inform decision-making, continuous improvement, and resource allocation.
Ensure timely and accurate reporting to leadership, funders, and other stakeholders as required.
Provide executive oversight of program development, implementation, and expansion in alignment with community needs and organizational strategy.
Collaborate with program leaders to ensure services are effective, compliant, and financially sustainable.
Oversee operational performance related to grants and contracts, ensuring outcomes, deliverables, and performance measures are met or exceeded.
Partner with finance and program leadership to align operations with budgetary and contractual requirements.
Support funder and stakeholder relationships through strong operational performance and transparency.
Grow and develop leaders at all levels through coaching, mentoring, and professional development.
Build strong management systems that promote accountability, collaboration, and staff engagement.
Champion innovation in operations, programs, and service delivery models.
Identify and implement process improvements and technology solutions that increase efficiency and effectiveness.
Encourage creative problem-solving and adaptive thinking across the organization.