Chief Operating Officer / Chief of Staff

InnerCity Weightlifting • Boston, MA

20d • Onsite

About The Position

The Chief Operating Officer / Chief of Staff (COO/COS) is responsible for ensuring the organization runs efficiently by overseeing daily operations, coordinating cross-departmental work, and translating strategic priorities into clear plans and systems. This role acts as a key partner to the CEO, managing internal processes, improving operational effectiveness, and aligning teams around shared goals. The COO/COS builds scalable structures, supports staff leadership, drives accountability, and ensures consistent execution across all sites in a fast-paced, evolving environment.

Requirements

• 8–10+ years of leadership in operations or organizational management, with multi-site or multi-team experience
• In-office presence and ability to travel between all sites (Cambridge, Dorchester, Savin Hill)
• Strong operational systems builder with a proven track record of improving processes and workflows
• Experience translating strategy into operational execution, including goal-setting, project management, and performance tracking
• Experience managing budgets, forecasting, and partnering with finance
• Proven people leader with experience hiring, coaching, and managing staff
• High emotional intelligence, strong judgment, and ability to thrive in dynamic, fast-paced environments
• Proficiency with operational tools, dashboards, and performance metrics
• Knowledge of risk management, compliance, and site operations
• Highly organized, detail-oriented, and capable of both strategic thinking and hands-on execution

Nice To Haves

• Experience working with individuals impacted by incarceration, street violence, or systemic oppression (preferred)

Responsibilities

• Oversee day-to-day operations across all sites, ensuring efficiency, consistency, and compliance
• Build, implement, and refine operational systems, workflows, and processes to support program delivery and organizational effectiveness
• Monitor operational performance across sites, identifying areas for improvement and implementing corrective actions as needed
• Collaborate with the CEO and department leads to align operational execution with strategic priorities
• Work with the CEO to set organizational goals, define strategies, and monitor progress toward outcomes
• Build trust and respect with staff and participants based on knowledge, personality, and/or lived experience
• Promote openness, equity, and belonging through training, dialogue, and policy development
• Collaborate with staff to understand their work realities, improve outcomes, and strengthen relationships
• Foster a culture of learning, accountability, and reflection, encouraging staff to take ownership of their impact
• Lead conversations about building and running ICW gyms and engage directly with community members across roles
• Serve as host or spokesperson for ICW during internal workouts, tours, events, and external engagements.
• Partner with the CEO to translate strategic goals into actionable plans and measurable outcomes
• Track progress against initiatives, manage projects, and ensure organizational priorities are met
• Analyze operational and program data to inform decisions, identify opportunities for improvement, and adjust strategies as needed
• Facilitate cross-departmental alignment so all teams understand their role in achieving organizational objectives
• Manage budgets, forecasting, and resource allocation in collaboration with finance team
• Ensure adherence to compliance, safety, and risk management standards across all sites and programs
• Identify potential operational, financial, or programmatic risks and implement strategies to mitigate them
• Monitor financial performance and operational efficiency to support sustainability and long-term growth
• Partner with leadership to make data-driven decisions that balance risk, resources, and organizational priorities

Benefits

• A partially matching SIMPLE IRA retirement plan
• Reimbursement of health insurance of up to $250/month, or $500/month with dependents
• Generous paid holiday policy
• 15 days paid vacation for years 1 and 2 of employment, and 20 days for years 3+ of employment
• Employees accrue sick/medical leave time per the Massachusetts Earned Sick Time Laws
• 24/7 access to gym spaces
• Year-round “summer Fridays”; closing at 2pm

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 11-50 employees