Chief Operating Officer - Casino

EveryMatrix•Bucharest, MT

26d•Hybrid

About The Position

Chief Operating Officer Casino will be responsible for driving the overall operational efficiency, scalability, and reliability of the Casino business. This role consolidates core operational teams within the Casino function and leads key transformation initiatives to support future growth. The COO ensures that casino products and content are delivered, launched, and operated in a controlled, efficient, and scalable manner.

Requirements

Bachelor’s degree in Business, Operations, or a related field; advanced degree preferred.
Minimum 10–12 years of experience in casino/gaming operations or related industries, with a proven track record of operational leadership.
Fluent in English (both written and spoken).
Strong resilience, adaptability, and ability to perform under pressure.
Deep understanding of regulatory, compliance, and risk frameworks.
Experience driving operational transformation, automation, and efficiency improvements.
Excellent collaboration, stakeholder management, and vendor management skills.

Responsibilities

Oversee the Casino operating model to ensure stability, scalability, and operational excellence.
Define, monitor, and report on operational KPIs, SLAs, and service standards.
Embed regulatory, compliance, and risk requirements across all operational processes.
Enhance the user experience through AI-driven solutions and automation.
Build and maintain strategic partnerships with vendors and third-party providers.
Manage operating budgets, vendor contracts, and resource allocations to optimize cost efficiency.
Foster a high-performance, accountable culture within a diverse, multicultural team.
Maintain end-to-end accountability for support operations across all casino products, including Slots.
Ensure efficient incident, escalation, and problem management processes.
Drive continuous improvements in support tools, knowledge management, and overall service quality.
Lead configuration, enablement, and operational readiness of all Casino products.
Drive transformational initiatives to redesign workflows, tools, and data models.
Reduce time-to-market, manual efforts, and errors through automation and standardization.
Act as the operational bridge between Product, Engineering, and Commercial teams during onboarding.
Develop and scale Vendor Operations as a dedicated function.
Manage all operational interactions with vendors, including Intake and validation of new game data, Ongoing vendor operational requirements, Change management and updates.
Lead operational improvement initiatives to enhance and automate vendor-related processes.

Benefits

Start with a competitive number of annual leave days, increasing as you grow with us.
Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
3 additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days.
Benefit from two Free Fridays each year, limited to one per quarter.
Access to an Employee Assistance Program through TELUS Health
Additional paid leave to support new parents, with options tailored for maternity and paternity.
Flexible remote work opportunities during the first months of parenthood.
Monthly lunch allowance.
Gym Membership.
Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.