Chief Officer of Operations

Northern Hills Training Center • Spearfish, SD

1d

About The Position

The Chief Operating Officer (COO) is responsible for overseeing and optimizing daily operations while ensuring accurate service delivery, data collection, and billing compliance for services provided by NHTC. This leadership position plays a critical role in executing organizational strategy, improving operational efficiency, and supporting sustainable growth across all departments. The COO is responsible for accurately overseeing daily operations which include service data, provision of services, and billed services. This role is responsible for overseeing the collection, management, and accuracy of data across spreadsheets and web-based systems to ensure client records and billed services meet all documentation and compliance standards. The COO will have frequent contact with external Conflict‑Free Case Management, the South Dakota Division of Developmental Disabilities, Lead Residential and Day/Vocational Services, ISP teams, and various NHTC departments to ensure coordination of services and regulatory compliance. This position will assume oversight of all NHTC operations in the absence of the CEO

Requirements

• Minimum of 7–10 years of progressive leadership experience in human services, healthcare, or nonprofit organizations
• Demonstrated experience managing complex operations and multidisciplinary teams
• Strong knowledge of community-based services, SD Medicaid-funded programs, and regulatory compliance

Responsibilities

• Oversee day-to-day operations of community-based programs and services
• Ensure consistent implementation of policies, procedures, and best practices
• Promote continuous quality improvement and operational effectiveness
• Translate organizational strategic goals into operational plans and measurable outcomes
• Identify opportunities for program development, growth, and innovation
• Monitor performance metrics and outcomes to inform decision-making
• Ensure compliance with all applicable federal, state, and local regulations, including South Dakota licensing, Medicaid requirements, and accreditation standards
• Oversee quality assurance, internal audits, and risk management efforts
• Oversee the collection and maintenance of data using spreadsheets and web-based systems to ensure all client records and billed services are complete, accurate, and compliant with applicable requirements
• Ensure documentation and billing practices support audits, reporting, and funding requirements
• Provide leadership and direction to program directors and operational staff
• Foster a culture of accountability, collaboration, inclusion, and professionalism
• Support staff development, performance management, and succession planning
• Partner with the CEO and finance team in budgeting, forecasting, and financial oversight
• Ensure responsible and efficient use of resources to maintain fiscal sustainability
• Build and maintain positive relationships with individuals served, families, staff, funders, regulators, and community partners
• Represent the organization at community meetings and external partnerships as appropriate

Benefits

• Northern Hills Training Center offers a competitive salary commensurate with experience, along with a comprehensive benefits package that may include health insurance, retirement plan, paid time off, and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed