Chief of Staff

Entersekt

20h

About The Position

Founded over 16 years ago, with more recent investments from Accel-KKR, Entersekt is a leader in digital banking fraud prevention and payment security, including mobile authentication, mobile app security, and 3-D Secure authentication for issuers, acquirers and payment networks. We offer highly scalable products with a track record of success across multiple continents. Entersekt enables secure digital transactions for leading financial institutions globally. We exist to create a world where everyone can transact digitally without fear or compromise. Currently, we protect the digital transactions of over 210 million active users on our platform and hold 120 active patents that recognize innovation in digital security, payments, and user experience. Entersekt offers customers secure authentication and digital payments experiences that remove unnecessary friction. Entersekt has a diverse product portfolio and aggressive roadmap that positions the company well to sustain competitive advantage as it expands globally with emphasis on North America and European markets. The ideal candidate is a highly structured, intellectually curious and solutions‑oriented leader who thrives in complexity and brings clarity to ambiguity. They are a strong communicator, an exceptional organiser, and a natural relationship builder with the maturity to influence at all levels. This individual has a deep understanding of business operations, can quickly identify organisational gaps and drives execution with discipline. They are motivated by impact, not visibility – someone who elevates the CEO, accelerates the leadership team, and ensures the organisation is aligned, informed and moving forward together. You will excel if you are: A strategic thinker who can translate vision into structured plans An operator who can identify inefficiencies and implement solutions A confident communicator comfortable engaging executives, investors, and teams A proactive leader who anticipates needs before they surface A culture‑builder who connects people and creates cohesion The Chief of Staff serves as a strategic partner to the CEO and Executive Leadership Team, driving alignment, execution, and communication across the organisation. This role anchors strategic planning, operational excellence and organisational rhythm while acting as a trusted integrator between executives and the broader business. Based in Stellenbosch, this role also serves as a regional cultural leader, helping strengthen our presence and connectedness as a global company.

Requirements

Bachelor’s degree in Business, Finance, Economics, Engineering, Operations, or related field.
Certifications in OKRs, Project Management, or Change Management.
5-10+ years of experience in strategy, operations, management consulting, PMO, Chief of Staff roles, or similar senior cross‑functional leadership roles
Strong analytical skills paired with the ability to translate insights into action
Demonstrated experience working closely with executive teams in high‑growth or complex environments
Exceptional written and verbal communication skills, ability to craft clear and compelling executive content and enhance transparency through impactful organisation-wide communication
Proven ability to manage complex, cross‑functional projects with multiple stakeholders
Strong financial and business acumen, with experience managing budgets or financial planning cycles
High level of discretion, judgement, and ability to handle sensitive information
Calm under pressure, stays composed in fast‑moving or ambiguous environments.
Highly organised and structured, able to bring order, clarity, and predictability to complex work
Proactive and anticipatory, identifies risks early and prepares solutions before issues surface
Low‑ego, high‑ownership mindset, focused on outcomes rather than credit, willing to do what’s needed
Exceptional listener and communicator, able to synthesise, translate and communicate complex information simply

Nice To Haves

Experience in SaaS, technology, fintech, or enterprise B2B environments
Experience working with OKRs or similar goal‑setting frameworks
Familiarity with investor relations, board governance, or executive operating cadences
Experience leading or supporting capital raising, M&A or integration initiatives
Experience working in globally distributed teams

Responsibilities

Prepare strategy sessions, agendas and presentations
Drive alignment on strategic priorities, ensure leadership is informed, aligned and coordinate communication to the business
Coordinate and lead cross functional strategic projects as identified by the CEO and support M&A, business integration projects.
Identify operational inefficiencies, design resolution plans grounded in data and sound business cases
Implement and manage operational improvement projects across departments
Work closely with functional executives to design policies, procedures, and frameworks that improve organisational effectiveness and accountability
Manage the company‑wide OKR cycle, including setting, tracking, reporting, and operational reviews
Ensure OKRs remain aligned with strategic priorities and integrated into leadership and departmental rhythms
Maintain transparency of performance and progress towards goals
Oversee and improve communication flow between the CEO, executives, senior leaders, and the broader business
Ensure consistent, clear, and timely messaging that builds trust and transparency.
Partner with Marketing/Communications and People teams where necessary to align messaging
Preparing CEO’s external/internal communication in high‑change contexts, crafting speeches, scripts or strategic narratives.
Acting as CEO’s comms advisor for sensitive matters, restructuring and investor messaging.
Support Exco messaging and alignment during rapid‑change cycles.
Manage the CEO’s divisional budget, including forecasting, tracking, and optimisation
Oversee preparation of board reports, QBRs, and other company‑wide reporting packs
Manage and prepare agendas and presentations for All Hands and leadership forums
Creating and maintaining CEO to Exec reporting rhythms and ensuring quality of executive preparation.
Support the CFO in preparing investor materials, insights, and presentations
When required, step in on investor calls or represent the CEO in defined forum
Support the CEO in managing strategic matters with the Board and executive team, including follow‑ups, action tracking, and preparation for key governance discussions
Act as the regional leader in Stellenbosch, helping foster a cultural hub that reflects company values
Build strong relationships across teams and ensure alignment across regions
Serve as a trusted advisor and sounding board to the CEO and leadership team