Chief Of Staff

Carter Support Services•Santa Barbara, CA

27d

About The Position

The Chief of Staff serves as a strategic partner to the CEO and senior leadership, ensuring organizational alignment, driving execution of key initiatives, and enhancing operational efficiency across a fast-paced distribution environment. This role acts as an integrator, problem solver, and advisor—enabling the executive team to focus on high-impact decisions while improving cross-departmental coordination. The ideal candidate has a strong background in supply chain, distribution, logistics, or related industries, with exceptional business acumen, communication skills, and the ability to manage complex, multi-departmental initiatives.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations Management, or related field (Master’s preferred).
7–10+ years of experience in distribution, supply chain, operations, or related industries.
Proven experience managing cross-functional teams and large-scale projects.
Strong understanding of distribution center operations, logistics, and supply chain workflows.
Exceptional communication, leadership presence, and executive-level writing skills.
High analytical capability with the ability to interpret dashboards, KPIs, and financial statements.
Excellent organizational skills with the ability to manage competing priorities in a fast-paced environment.
Strategic thinker with a hands-on approach to implementation and problem solving.
Ability to maintain confidentiality, exercise sound judgment, and influence without authority.
Ability to travel between distribution sites within California as needed.
Must be authorized to work in the United States.

Nice To Haves

Previous experience in a Chief of Staff, Operations Manager, Business Operations, or Strategy role strongly preferred.
Bachelor’s degree in Business, Supply Chain, Operations Management, or related field (Master’s preferred).

Responsibilities

Executive Support & Strategic Alignment Serve as a trusted advisor and thought partner to the CEO on business priorities, company performance, and strategic initiatives.
Facilitate the execution of the company’s strategic plan, ensuring alignment across Operations, Supply Chain, Sales, HR, Safety, Finance, and Distribution teams.
Lead and prepare executive updates, board presentations, business reviews, and cross-functional reporting.
Operational Excellence & Project Management Oversee and coordinate high-impact projects related to distribution operations, warehouse optimization, logistics efficiency, customer fulfillment, and vendor management.
Identify operational gaps and recommend solutions that improve productivity, service levels, and cost efficiency.
Monitor KPIs such as OTIF, inventory accuracy, throughput, labor productivity, and distribution costs.
Cross-Functional Leadership & Communication Serve as a central point of contact between departments to ensure clarity, accountability, and decision-making efficiency.
Drive leadership team meeting agendas, action plans, follow-up, and the consistent execution of commitments.
Support change management efforts including technology implementations, workforce initiatives, and process improvements.
People, Culture & Organizational Stewardship Partner with HR and department leaders to build strong organizational culture, leadership development, and employee engagement.
Assist with talent planning, evaluation of key roles, and leadership coaching as needed.
Promote a positive, safety-focused, inclusive, and performance-driven work environment across all distribution sites.
Data Analysis & Business Insight Review operational and financial reports to identify trends, risks, and opportunities.
Create dashboards, performance summaries, and forecasting insights for executive decision-making.
Ensure data-driven alignment across distribution, supply chain, and sales functions.