Chief of Staff @ CueBox, Performing Arts Software Startup

CueBox•New York, NY

4h•$90,000 - $120,000•Hybrid

About The Position

About CueBox CueBox is a startup building modern software for performing arts and cultural organizations (e.g., theaters, symphonies, venues, universities and more). These organizations are vital to our communities; they inspire, connect and delight us. Yet, these organizations have been traditionally underserved by technology. We’re changing that and helping them thrive with an all-in-one and best-in-class system. Our product meaningfully increases our customers' revenue / audience base and saves them time by streamlining workflows in ticketing, fundraising, marketing, education and more. We have a fast growing customer base and are expanding both in the US and internationally. We are looking to add a chief of staff to work directly with our CEO. Location CueBox is headquartered in New York City, and we are a hybrid workplace. Our team is in the office 3 days a week Tuesday-Thursday. What You’ll Do As the chief of staff, you will work directly with our CEO/co-founder to lead client, operations and growth initiatives. This is a unique opportunity to be involved in every facet of the company’s business operations. This role is ideal for a self starter and quick learner who is passionate about the arts, working hard at a mission-oriented startup, and is excited to tackle/lead business operations.

Requirements

Self-starter, resourceful and quick learner who can own and solve complex or ambiguous business problems
Excellent client management skills and can lead client-related initiatives and meetings
Strong analytical and Excel skills and can communicate technical requirements between external stakeholders and internal data & engineering team
Superior verbal and written communication skills
Ability to drive execution and deliver results in a fast-paced and changing environment
Passionate about the arts / cultural industry and excited to work at a mission-oriented startup
Open, collaborative and empathetic
2-3+ years of management consulting experience at a top US-based management consulting company
Client-facing / client-management experience
Strong interest in technology and/or arts/culture
Proficient at using basic MS tools such as Excel, Powerpoint
Work authorization in the US (we do not offer visa sponsorship at this time)
Work 3 days a week in office in our NYC office

Nice To Haves

sales/growth strategy experience
Technical skills including SQL

Responsibilities

Lead all-client related operations including onboarding and client success
Refine our client onboarding, support and training process to improve operational efficiency, enhance client communication, and improve alignment across multiple stakeholders (client, data, business)
Develop relationships with our clients to understand their challenges / needs and work with various functions (product, engineering, design) to implement improvements
Partner with the CEO on key growth initiatives (e.g., partnerships, new channels) to drive growth