Chief of Staff to the CXO
About The Position
We’re looking for a Chief of Staff to the Chief Experience Officer (CXO) to act as a force multiplier across customer operations. This is a highly entrepreneurial role for someone who wants founder-level ownership. You’ll sit at the intersection of customers, product, and execution to help scale how we deliver value as the business grows. This role is ideal for a builder: someone who sees ambiguity as opportunity, thrives in a technical environment, and is excited to design systems, processes, and automation that scale. You’ll be deeply embedded with teams across Customer Success, Product Solutions, Product, Engineering, Sales, and Strategy, and you’ll influence product development by staying on the front lines with customers. If you want to shape how a company grows and how customers experience it, this role gives you the scope, autonomy, and impact to do exactly that.
Requirements
- Experience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up
- Entrepreneurial mindset with a strong bias toward ownership, execution, and problem-solving
- Comfort operating in technical environments, including close collaboration with product and engineering teams
- Exceptional communication skills—able to synthesize complex ideas and align diverse stakeholders
- Proven ability to lead ambiguous, cross-functional projects from concept to impact
- Strong systems thinker with an interest in automation, tooling, and scalable processes
- High learning velocity, curiosity, and willingness to dive deep into details
- Willingness to work in person at our office 4-5 days a week
Responsibilities
- Partner closely with the CXO to set priorities, define operating rhythms, and drive execution across customer operations
- Operate with the mindset and accountability of a founder: identify gaps, propose solutions, and take initiatives from idea to execution
- Translate high-level strategy into concrete initiatives that improve customer outcomes, operational efficiency, and business scale
- Proactively surface risks, opportunities, and areas where the organization can move faster or smarter
- Stay close to customers through direct engagement, demos, and feedback loops, using real-world insights to influence product direction
- Play a key role in a weekly demo culture, where teams showcase new ideas, tools, and workflows to continuously improve how we operate
- Help ensure customer feedback meaningfully informs product, engineering, and go-to-market decisions
- Identify opportunities to automate manual processes across customer operations as we grow
- Attract top-tier talent to join our driven team
- Move at rocket speed, build something massive.
Benefits
- Equity in the company
- Medical, Dental and Vision premiums covered at 100%
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Fitness & home services stipend to cover part of your expenses so you can focus on what matters
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
- Unlimited vacation and paid holidays
- We'll cover relocation packages and make the move exciting, not painful!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
