Chief of Staff to the CCO

Anaplan•San Francisco, CA

About The Position

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! Chief of Staff to the Chief Customer Officer Position Summary The Chief of Staff to the Chief Customer Officer (CCO) is a critical role that combines strategic leadership and operational excellence to be a trusted advisor and recognized leader on the team. This role serves as an extension of the CCO, driving cross-functional alignment and execution of the CCO’s most important priorities across the Customer Success organization. This role requires a customer-centric mindset with the ability to lead through influence, operate across complex global functions, and drive measurable outcomes in customer health, AI initiatives, and customer engagement. The ideal candidate views this role as a high-impact opportunity to develop comprehensive leadership experience across the post-sales journey and gain exposure to enterprise-level decision-making.

Requirements

Bachelor’s degree required; MBA preferred
Exceptional executive communication and influencing skills
Highly organized and detail-oriented, able to manage multiple complex projects with precision and urgency
Strategic thinker who translates vision into execution and ensures organizational alignment
Operates with ownership, discretion, and high emotional intelligence; skilled at navigating sensitive and confidential matters
Proven ability to build trust and alignment across C-suite and functional leaders
Thrives in ambiguity, with a solutions-oriented and proactive mindset
Able to foster constructive dialogue while maintaining focus and accountability
Willingness to travel as required by business priorities
Proven experience as a Chief of Staff, Strategy Leader, or Operations Leader supporting a CCO, or senior executive — ideally within a SaaS or technology organization
Demonstrated success leading or influencing global, cross-functional initiatives spanning Customer Success, Professional Services, Support, and Operations
Experience operating in a global, matrixed organization, with comfort engaging across multiple time zones and geographies

Responsibilities

Lead or co-lead Post-Sales transformation programs, including building and scaling initiatives focused on increasing customer health, engagement, and AI
Act as a sounding board and thought partner to the CCO and CS leadership team on strategic priorities, business performance, and CS initiatives
Provide strategic insight and coordination on initiatives that support our accelerated growth, increase customer value realization, and ensure consistent execution of our post-sales strategies
Sit on cross-functional leadership staff meetings to ensure alignment and integration of priorities across the organization
Partner closely with the Chiefs of Staff of Anaplan's key executives on company-wide strategic priorities
Own planning and internal business operations for top management initiatives; monitor and drive all key programs and initiatives across the Customer Success organization to ensure rigorous, disciplined follow-through and alignment to Anaplan strategic priorities
Lead key rhythm of the business/processes for the Customer Success organization (e.g. leadership meetings, functional town halls, QBRs, Board meeting prep, planning sessions, off-sites, etc.) including preparing the agenda, facilitating discussions, documenting notes and action items, ensuring these forums drive clarity, accountability, and action
Possess strong data analysis skills, with a knack to distilling down to critical insights in order to quickly identify areas of improvement across the organization and make actionable recommendations
Facilitate decision-making and issue triage, ensuring the CCO and leadership team remain focused on the highest-value activities while removing blockers quickly and decisively
Provide strategic feedback and quality control on materials developed for CCO and CS leadership meetings to ensure context, clarity, and alignment to business goals
Help drive rigor and discipline in our metrics, reporting, and progress around our customer health initiatives, driving accountability and action
Partner with cross-functional stakeholders (e.g. CS Operations, Finance) to ensure forecasting, performance management (e.g. GRR/NRR health scores), and business reviews enable timely and informed decisions
Help the organization channel the “voice of the customer” to influence product roadmaps and GTM strategy, driving adoption
Partner with the CCO’s Corporate Communications Business Partner and HR Business Partner to manage and strategize executive communications from the Office of the CCO, including key organizational and change management initiatives
Focus on business context and pragmatic executive communications related to CS and Post-Sales priorities — including briefings, leadership updates, and internal presentations.
Ensure communication clarity and cadence across CS leadership and the broader Post-Sales organization.