Chief of Staff, EPD

Patreon•San Francisco, CA

12d•Hybrid

About The Position

We're looking for an EPD Chief of Staff to design and run the operating system behind our Engineering, Product, and Design organization. This is a highly trusted, senior individual contributor role reporting to our Head of Product. You’ll act as the operational and strategic partner to EPD leadership — running the rhythms that keep the org aligned, coordinating key planning moments across teams, and producing the artifacts that give leadership and the rest of the company clear visibility into EPD priorities, progress, and risks.

Requirements

8+ years in a Chief of Staff, Strategy & Operations, or senior Program Management role — ideally inside a product or engineering organization
Track record of building operating rhythms from scratch, not just inheriting and maintaining them
Exceptional written communication — you synthesize complex information into crisp summaries, write updates people actually read, and produce exec-ready artifacts with minimal iteration
Deep fluency with tools like Notion — you build and maintain systems, not just use them
Enough product intuition to understand what EPD teams are working on and translate it clearly for non-technical stakeholders
High autonomy, low ego — build trust and ownership such that leaders feel confident outcomes are handled
Energized by making other people more effective; you find genuine satisfaction in being the operational backbone of a high-performing team

Responsibilities

The operating rhythm — leadership check-ins, EPD leads debrief, PM Weekly, the weekly newsletter, and company-wide EPD updates. You run these end-to-end and ensure the right information flows across the organization without creating extra overhead for PMs or engineering leads.
The source of truth — systems that track EPD priorities and progress (roadmaps, project tracking, team documentation). You keep these accurate, trusted, and easy for the organization to use.
Executive partnership and reporting — you are EPD’s primary interface with BizOps and exec leadership. You produce clear reporting to our CEO and leadership team, support Board-facing product updates, and help prepare the inputs that shape quarterly and annual planning.
Strategic initiatives — hackathons, AI programs, function offsites, and other cross-org efforts that require tight coordination and executive visibility.
Process health — you identify friction, run retrospectives, and continuously improve the systems and templates that help EPD operate effectively. Your product is how the organization works.