Chief of Staff (Community Access)
About The Position
This is an exciting opportunity to join an organization committed to human rights and upholding the dignity of each of us. For 50 years Community Access has fought the good fight to ensure that New York City’s public mental health and supportive housing services center the voices of the people we serve. We are an organization dedicated to learning – from our successes and our mistakes. We foster environments where creative individuals have the agency to innovate and broadly contribute to the organization’s success. This role presents a unique opportunity to work across the organization to strengthen our infrastructure, increase agency wide collaboration, and implement effective change management strategies. Given the breadth of Community Access’s work—ranging from supportive housing and mental health services to advocacy, education, digital equity, crisis support, and peer training—the organization requires a Chief of Staff (COS) who can operate as a true strategic leader and integrator across functions. The Chief of Staff will also be an important actor in our ongoing journey to become an explicitly anti-racist organization, working with other leaders to further develop elements of an inclusive and equitable culture and contribute to implementation efforts. Given the complexity of CA’s model—integrating Housing First, mental health services, crisis support, peer-led programming, digital equity efforts, and advocacy—the Chief of Staff must be someone who can: connect the dots across departments and service lines, ensure that data and technology truly support the mission, elevate insights that improve care and equity, and help the CEO operate at a strategic, future-oriented level. This role requires someone who is analytical, operationally strong, systems-minded, and deeply aligned with Community Access’s values and commitment to mental health and human rights.
Requirements
- 12+ years of relevant experience, strongly preferred.
- Eight (8) or more years of supervisory experience, strongly preferred.
- Nonprofit experience strongly preferred.
- Bachelor’s degree in management, operations, or a related field is required.
- Master’s degree preferred
- PMP or similar Project Management certification, strongly preferred.
- Strong experience with project management tools and processes required.
- Thrives on managing change with a positive and optimistic style, who values proactive high-level execution.
- Strong communication skills
Nice To Haves
- Background in / Experience with community development, social services, property management, real estate operations or mental health is preferred.
- Knowledge of supportive housing and / or real estate preferred.
- This candidate should enjoy serving the people who serve the people and thus exhibit a patient, thoughtful, and engaging approach to leadership, manage diverse stakeholders well, and build consensus and collaboration while bridging cross-functional teams.
Responsibilities
- Serves as a strategic advisor to the CEO, offering insightful analysis, routinely consolidating key information, identifying potential risks and opportunities through collaboration with senior leadership, and promoting organizational coherence.
- Attends key partner and funder meetings, prepare briefing materials, and represents Community Access / the CEO as needed.
- Provides strong, timely data to the CEO and leadership team. Understands trends in data and helps drive appropriate decisions and produces relevant dashboards, etc.
- Provides strategic oversite for the IT function, aligning technology systems with organizational objectives, supporting frontline staff, advancing digital equity, and ensuring the efficient operation of a multi-service nonprofit.
- Provides visionary or strategic leadership to the QI and Data teams, establishing a culture of continuous improvement where outcomes are rigorously evaluated, service delivery is consistently enhanced, and data-driven decision-making is embedded across Community Access.
- Champions data integrity, ensures robust accessibility, advances the development of insightful dashboards, and transforms complex data into actionable narratives, trends, and strategic insights that empower organizational leadership.
- Leads cross-departmental projects that advance strategic priorities, operational improvements, or new service models. Manage timelines, deliverables, and accountability across teams.
- Leads Operational Coordination by tracking commitments from leadership and staff, ensure follow-up, and maintains organizational rhythm.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
101-250 employees
