Chief of Staff and Communications to the COO Senior Director

Hospital for Special Surgery•New York, NY

About The Position

How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise. Emp Status Regular Full time Work Shift Day (United States of America) Compensation Range The base pay scale for this position is $145,500.00 - $222,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Responsibilities

Develop and execute a comprehensive communications strategy for the COO to reach frontline staff, operations & executive leadership, the CEO, and the Board.
Shape the narrative and messaging around major initiatives, operational performance, and strategic priorities, ensuring consistency and clarity across audiences and channels.
Oversee creation of materials (presentations, remarks, video scripts, written updates) for internal and external forums involving the COO.
Provide coaching and feedback to the COO on messaging, tone, and delivery for high stakes engagements.
Lead and supervise a Communications Lead responsible for management level and operations communications (e.g., Management Committee, Operations Town Halls, leadership updates).
Ensure coordination of COO communications with broader organizational communications, marketing, and public affairs to maintain a coherent enterprise voice.
Design and run COO‑sponsored governance forums (e.g., Ops Council, Management Committee), ensuring clear agendas, decision rights, and follow‑through.
Partner with HR, Communications, and Operations leaders to design communication plans that support culture, engagement, and change initiatives.
Provide change management leadership for priority COO initiatives, including stakeholder analysis, communication plans, and adoption support.
Lead or oversee special projects on behalf of the COO and VP, Operations & OE, from problem definition through execution and hand off.
Synthesize insights and trends from across projects and operations to inform COO priorities, risks, and opportunities.