Chief Information Officer

Charles R. Drew University • Los Angeles, CA

23h • $270,000 - $280,000

About The Position

Charles R. Drew University is located in the Watts-Willowbrook area of south Los Angeles and was founded in 1966 in the wake of the Watts uprising. CDU was founded to address inadequate medical care in the region and to provide equitable medical education opportunities for under-represented students. CDU offers the only historically black Doctor of Medicine program west of the Mississippi, and is strongly invested in the local and regional community. The university leads multiple partnerships and programs to provide equitable healthcare resources in a variety of south Los Angeles neighborhoods. The Chief Information Officer (CIO) , is the leader of the University information technology department and reports to the SVP Finance / CFO. This position manages an operational budget of $4 million with a yearly capital budget of $ 1 million. The CIO has a team of 4 technology managers who supervise a team of twenty-five technology professionals providing University technology services across a small University enterprise. The CIO influences strategic technology decision making across the University requiring meeting-with and consultation with varying stake holders. The CIO develops and implements an information technology (IT) long-term plan that enables the University to achieve its strategic plan in a resource constrained environment. The CIO also serves as the University’s Information Security Officer responsible for ensuring that cyber governance, risk, and compliance obligations are met. The CIO is a leader capable of overseeing technology objectives as an executive with the experience and knowledge of a technology professional. The CIO needs to create a computing environment where the needs of multiple stakeholders, priorities, and constraints are managed holistically. The CIO will be a key champion of the University in the planning, implementing, and maintaining of an enterprise planning resource (ERP) systems, student information systems, research systems and financial systems. The CIO will also be responsible for ensuring internal department management structures and processes are developed and followed. The CIO will ensure the department provides technology tools, infrastructure, and services that effectively enhance student education, support faculty instructional needs, supports the University recruitment and enrollment activities as well as the needs of all units and colleges. The CIO is expected to identify, assess, and recommend appropriate emerging technologies and oversee their integration and alignment with academic and administrative needs. The CIO will lead, develop, and manage the University technology budget, technology project prioritization, and oversee large-scale IT infrastructure projects. This position will lead and guide the IT governance process to ensure college wide engagement, development and implementation processes and controls. They will also develop and maintain IT disaster recovery plans and procedures to ensure the security of data and educate the campus community with respect to data security issues. They will ensure compliance with relevant privacy and licensing regulations.

Requirements

• Regionally accredited bachelor’s degree (B.A., B.S.) required.
• 15+ years of experience in IT system administration and/or IT security assessment
• Proven experience and history of effectively leading and managing a large and comprehensive Information Technology organization.
• Ensures excellent negotiation of systems and component acquisitions, end-user service agreements, and vendor service agreements.
• Strong communications skills, both written and oral.
• Organized, responsive and highly analytical person.
• Experience with software and security architecture.
• Knowledgeable of cloud infrastructure environment.
• Experience with security practices of Intranet and Extranet.
• Experience with higher education environment including learning management system (LMS), University research needs, and student experience requirements.
• Knowledgeable with virtualization, VMware and Hyper-V.
• Experience with products from multiple vendors: HP, Cisco, VMware, PRTG, Dell, Crowdstrike, Google Apps, Microsoft Windows and Servers, Office 365, and Apple products.
• Skilled with collaborating and maintaining good working relationships and interacting with peers and resources in other departments.
• Ability to manage multiple projects simultaneously.
• Ability to follow complex technical instructions.
• Ability to analyze problems and develop solutions.
• Initiative-taker and detail oriented.

Nice To Haves

• Master’s degree (M.A., M.S.) preferred and/or equivalent of education and experiences.
• Preferred certificate CISSP: Certified Information Systems Security Professional.
• Higher education experience is highly desired.

Responsibilities

• Create and maintain the University IT strategic road map that aligns to the University strategic plan.
• Collaborate with department leaders to assess near and long-term system and network capacity needs.
• Create and maintain documentation as it relates to system and network security, network mapping, processes, and service records.
• Design a comprehensive IT project methodology to ensure the technology priorities of the college are identified, prioritized, communicated, and completed timely.
• Partner with Operations management on the selection of university wide systems.
• Develop an IT staff development plan to maintain technical knowledge on all systems.
• Develop, implement, and maintain policies, procedures, and training plans for system and network administration, usage, and disaster recovery.
• Develop and manage the annual IT operating and capital budget.
• Develop and monitor IT vendor relationships.
• Develop the security road map including the implementation of NIST cyber security framework.
• Ensure that the enterprise networks and applications are secure and meets Gramm-Leach Bliley Act (GLBA), Health Insurance Portability and Accounting Act (HIPAA) and Payment Card Industry (PCI) compliance and data security standards.
• Supervise periodic internal and external security assessments.
• Attend IT security seminars to maintain knowledge of system and networking industry best practice.
• Provide guidance and direction for complex technical security systems including XDR, SIEM/SOAR, Firewall and WAF solutions.
• Develop and maintain IT University policies and standards.
• Supervise technology managers and directors.
• Ensures the continuous delivery of IT services including continuity of operations and disaster recovery plans.
• Identify and develop key performance metrics, create and analyze reports including but not limited to performance of contracted resources, measure network uptimes, completion of helpdesk tickets to defined service level agreements (SLA), timely completion of IT initiatives, and customer satisfaction.
• Lead and refine the IT governance for the college and promote adherence to the process with all areas.
• Understands accreditation standards and expectations specific to the department and adheres to policies and procedures to meet or exceed such standards.
• Proactively assesses potential items of risk and opportunities of vulnerability in the network.
• Performs other duties as assigned or requested.
• On call on weekends and nights.

Benefits

• Medical, dental, vision, retirement plan, vacation accrues on first day of employment, wellness programs, 17 paid holidays per year, up to 16 hours of paid time off to participate in community service and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive