Chief Housing Operations Officer

Jericho Project • New York, NY

1d • $160,000 - $230,000

About The Position

The Chief Housing Operations Officer provides strategic leadership and operational oversight for the organization’s housing portfolio, ensuring the long-term financial health, physical condition, regulatory compliance, and mission alignment of all properties. This role integrates housing operations, supportive housing delivery, property management, facilities, asset management, and capital planning into a cohesive, high-performing platform that supports resident stability and organizational growth.
This executive leads portfolio strategy, operational excellence, compliance, and capital stewardship while partnering closely with development, social services, finance, and executive leadership.

Requirements

• Bachelor’s degree in Real Estate, Finance, Urban Planning, Public Administration, Business, or related field (Master’s preferred).
• 12+ years of progressive leadership experience in: Affordable housing Supportive housing Real estate development Asset management Property operations
• 7+ years in senior management or executive leadership.
• Deep knowledge of: LIHTC HUD programs State HCR / housing finance agencies HPD or local housing agencies Regulatory compliance and asset preservation
• Proven track record managing large, complex housing portfolios.
• Strong financial acumen and real estate underwriting knowledge.
• Executive leadership
• Strategic planning
• Financial & real estate acumen
• Regulatory compliance mastery
• Capital planning & asset preservation
• Organizational development
• Mission-driven leadership
• Excellent interpersonal and communication skills
• Demonstrated ability to effectively lead large teams
• Demonstrated effective presentation skills to boards and internal/external audiences
• Demonstrated collaborative and inclusive leadership style

Nice To Haves

• MBA, MPA, or MS in Real Estate / Urban Planning.
• Experience leading large-scale supportive housing portfolios.
• Experience with portfolio recapitalizations, refinancings, and repositionings.
• Certification such as: CFM (Certified Facility Manager) CPM (Certified Property Manager) FMP (Facility Management Professional) OSHA Safety Certification

Responsibilities

• Develop and execute the organization’s housing operations and asset management strategyaligned with the agency’s mission and growth goals.
• Serve as a senior leadership team member contributing to organizational strategy, budgeting, and long-term planning.
• Build scalable systems, processes, and organizational structures to support portfolio growth.
• Provide executive-level reporting, analytics, and recommendations to the CEO and Board.
• Keep abreast of industry trends, legislative changes, and best practices in affordable and supportive housing.
• Oversee day-to-day operations of a portfolio of affordable and supportive housing properties.
• Establish operating standards, policies, procedures, and performance metrics.
• Ensure high-quality resident services coordination in partnership with supportive services leadership.
• Monitor occupancy, rent collection, lease-up performance, and resident retention.
• Oversee tenant relations, grievance processes, and risk management.
• Develop and implement preventative maintenance programs to extend building systems’ life cycles.
• Ensure timely response and resolution of maintenance and emergency repair requests.
• Manage building systems including HVAC, plumbing, electrical, fire/life safety, elevators, security, and access control.
• Conduct regular site inspections and building condition assessment.
• Oversee procurement, management and evaluation of contractors and service providers (janitorial, security, landscaping, HVAC, pest control, etc.).
• Oversee negotiation of service contracts and monitoring of performance against service-level expectations.
• Ensure effective coordination of all major equipment purchases.
• Approve invoices and monitor budgets related to building operations and capital repairs.
• Ensure compliance with all applicable regulatory requirements, including: Local housing codes Fire department regulations HPD / HUD / HCR / other funder standards (as applicable) Building inspections and certification requirements
• Coordinate inspections, audits, and corrective action plans.
• Maintain life safety systems and emergency preparedness protocols.
• Collaborate closely with social services and property management teams to ensure building operations support resident stability and wellness.
• Implement practices that reflect trauma-informed care, harm reduction, and housing-first principles.
• Address building-related resident concerns professionally, respectfully, and promptly.
• Support crisis response and de-escalation protocols when needed.
• Lead asset management strategy focused on: Financial performance Regulatory compliance Physical asset preservation Long-term sustainability
• Analyze portfolio financials, operating budgets, reserves, and debt structures.
• Identify risks, underperformance, and opportunities for optimization.
• Oversee investor, lender, and funder reporting requirements.
• Lead refinancing, repositioning, recapitalization, and portfolio optimization initiatives.
• Oversee capital needs assessments and long-term capital planning.
• Develop multi-year capital plans and reserve strategies.
• Direct major capital projects, renovations, and rehabilitation initiatives.
• Partner with development teams on acquisitions, new construction, and rehab projects.
• Support due diligence, underwriting, and stabilization planning.
• Ensure compliance with all regulatory frameworks including: HUD State HCR / HFA HPD or local housing agencies LIHTC Fair Housing Building, fire, and life safety codes
• Oversee audits, inspections, and corrective action plans.
• Lead risk management strategies across housing operations and real estate portfolio.
• Review and evaluate property and casualty insurance across the portfolio and collaborate with insurance carriers in risk mitigation.
• Develop and oversee portfolio operating budgets and capital budgets.
• Partner with Finance on: Annual budgeting Cash flow forecasting Capital planning Audit preparation
• Monitor financial performance and implement corrective strategies.
• Oversee operating subsidies, rental assistance contracts, and funder reimbursements.
• Build and lead high-performing multidisciplinary teams.
• Set performance standards and accountability systems.
• Mentor senior managers and develop leadership bench strength.
• Oversee building superintendents, porters, and maintenance staff.
• Oversee hiring, training, mentoring, and evaluation of facilities staff.
• Establish work order systems, schedules, and performance standards.
• Foster a safety-focused, customer-service-oriented, collaborative, continuous improvement, and resident-centered culture.
• Serve as primary executive liaison with: Government agencies Funders and investors Lenders Community partners Housing authorities
• Represent the organization in housing policy, regulatory, and advocacy discussions.

Benefits

• Employees are eligible for a merit increase annually. Merit increases are based on the employee’s performance during the prior year.
• Jericho Project offers a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive