· Supervise maintenance operations for the hotel, including refrigeration, heating, plumbing, water treatment, preventative maintenance, hotel rooms, A\C and heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, roof exhausts, electrical substations, etc. · Supervise assigned associates including hiring, termination, discipline, development, and evaluations. · Ensure all projects are completed on time and according to specifications. · Work closely with other departments to ensure coordination of activities. · Aid and instruct craftsmen in scheduling work, ordering material, and completing assignments by a specified date. · Meet with architects to discuss blueprints, contact contractors to submit bids for new construction, and meet with construction supervisors to discuss different phases of work. · Develop and maintain an ongoing preventive maintenance program. · Maintain standards of quality guest service. · Achieve budgeted revenues and expenses and maximize profitability related to the guest services department. · Participate in the preparation of the annual hotel budget. · Increase level of guest satisfaction by delivery of an exceptional product through employee development. · Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. · Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings. · Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. · Ability to assist with the design and preparation of statistical reports and presentations as needed. · Ability to accurately report information. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees