DCEO Chief Engineer, ADC, InfraOps DCEO

Amazon • San Antonio, TX

5d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is looking for a highly motivated Chief Engineer to
join our Data Center Engineering Operations (DCEO) Team. This committed group
works to maintain the critical physical infrastructure that supports AWS.
Specifically, this team works to ensure that the data center's
Mechanical/Electrical/Plumbing (MEP) operates at 100% availability, while
maintaining first-class customer service to the teams and groups within the data
centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all
electrical, mechanical, and fire/life safety equipment within the data center is
operating at peak efficiency. This involves planned preventative maintenance of
equipment, daily corrective work, and emergency response. The CE serves as an
expert technical resource interacting with onsite Engineering Operations
Technicians (EOT) and any third party vendors. They are expected to be a
singular focal point for all facility operations within a given data center and
to support AWS. This position brings a 24/7 presence to support the engineering
operations technicians on site and to be available to respond site specific
needs.

The CE manages small-to-medium projects from conception to completion. As well
as own cluster-wide technical programs that monitor and maintain the
effectiveness of DCEO equipment and staff. These projects and programs involve
large amounts of independent work as well as collaboration with external support
groups including engineering, automation, processing, and finance in both local
and global settings. The CE will be tasked with creating and delivering on key
milestones, obtaining and tracking quotes for all necessary costs, and
documenting project results for future implementation at other facilities. The
goals of such projects are for the CE to drive innovation and resiliency while
reducing operational costs in the facilities.

The CE directs, trains and supports EOT’s in their role of providing hands-on
electrical and mechanical equipment troubleshooting and operations.
Implementation and execution of site/equipment-specific training exercises is
also expected. This equipment includes, but is not limited to, stand-by diesel
generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, chemical treatment
systems, pumps, motors, VFD’s, and building automation systems.

This position requires that the candidate selected be a US Citizen and obtain
and maintain an active TS/SCI security clearance with polygraph.

Requirements

• 3+ years of vendor management experience
• 4+ years of relevant work in a data center or other critical environment experience
• 5+ years of data center engineering or operations experience
• 5+ years of Microsoft Office including Outlook, Word, and Excel experience

Nice To Haves

• 3+ years of construction or project management experience
• Electrical or mechanical Journeyman License
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Responsibilities

• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center
• Operate independently with limited direct management
• Act as an escalation point for all facilities-related issues within the data center, escalating to the Data Centre Facility Manager as needed
• Perform root cause analysis of equipment failures
• Troubleshoot and report of facility and data sever-level events within internal SLA
• Create and deploy new standard practices for EOTs, CEs, and vendor support teams
• Provide training and guidance to EOTs
• Ensure all safety procedures are adhered to by vendor and Amazon staff
• Communicate complex technical information to a non-technical audience
• Work cross-functionally across teams to effect cluster-wide performance improvement with our internal and external partners by designing and implementing processes, metrics, and programs that enhance the end to end employee experience
• Collaborate effectively across teams to define strategy, goals, and obtain commitment to timelines and deliverables

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level