NTECC- CHIEF EMERGENCY COMMUNICATIONS OFFICER

City of Coppell•Coppell, TX

60d•Onsite

About The Position

The Chief Emergency Communications Officer (CECO) plays a critical leadership role at the North Texas Emergency Communications Center (NTECC) by shaping and driving the operational strategy, employee engagement initiatives, and workforce development for the organization. This role oversees the Operations Manager, ensuring effective execution of daily dispatch operations while maintaining a strategic focus on long-term growth, organizational culture, and employee success. Working in close partnership with the Chief Executive Officer and the executive leadership team, the CECO champions a positive, people-first culture and leads strategic initiatives that enhance operational performance, employee development, and innovation across the organization.

Requirements

Strategic thinking and problem-solving skills with the ability to lead transformative organizational initiatives.
Expertise in employee engagement, workforce development, and organizational culture building.
Strong leadership and communication abilities with a people-centered mindset.
Ability to supervise and develop high-performing teams in a dynamic, mission-critical environment.
Knowledge of emergency communications operations, public safety systems, and related legal/regulatory frameworks.
Experience with needs assessments, training program development, and employee performance evaluation.
Familiarity with change management methodologies and continuous improvement frameworks
Education: Bachelor's degree in Business, Public Administration, Communications, or related field.
Experience: Seven (7) years of progressively responsible experience in a public safety communications center which includes supervisory and/or management responsibilities. Experience in preparation and analysis of budgets, development and implementation of policies and procedures.
Must pass all applicable pre-employment screenings to include a drug screen and background investigation.
Communicating clearly and concisely verbally, and relaying details accurately.
Must speak, read, and write in English.
A valid Texas Driver's License may be required or be able to obtain one within 90 days of employment.
Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.
Position requires successful completion of all required certifications within one (1) year. Certifications include Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License.

Nice To Haves

Knowledge of public safety strategies, practices and technologies preferred.
Public safety experience preferred.
Depending on the needs of the NTECC, additional licenses and certifications may be required.

Responsibilities

Collaborate with the executive team to set long- and short-term strategic priorities aligned with NTECC's mission, vision, and organizational goals.
Oversee daily business and administrative operations, improving operating procedures and ensuring optimal efficiency.
Translate the CEO's vision and strategy into actionable plans and goals, implementing them throughout the organization.
Lead initiatives focused on strengthening organizational culture, employee engagement, wellness, and professional growth.
Direct and support the Operations Manager in managing daily operations of the emergency communications center.
Oversee the development, implementation, and continuous improvement of employee training, and development programs.
Cultivate a coaching and feedback culture, including designing leadership development and succession planning efforts.
Evaluate organizational performance metrics, staffing needs, and employee feedback to identify and act on areas for operational and cultural improvement.
Serve as a liaison between operations, training, and executive leadership to ensure smooth communication and unified direction.
Participate in policy and procedure development with a focus on people-centered, forward-thinking practices.
Guide cross-departmental collaboration to foster transparency, shared goals, and accountability across teams.
Represent NTECC at local, regional, and national forums related to organizational development and public safety operations.
Promote NTECC's values by modeling integrity, inclusivity, innovation, and teamwork.
Support diversity, equity, and inclusion efforts within NTECC through policy advocacy and engagement strategies.
Punctual and regular attendance at work; work the assigned schedule and comply with the timekeeping policies and procedures. Able to work in a 24/7 work environment (weekends, holidays, inclement weather) and any shift (day or night).
Performs other duties as assigned.