Thrivent Bank Chief Credit Officer

Thrivent

About The Position

The Chief Credit Officer of Thrivent Bank is responsible for providing support, direction, credit information, and loan policies and procedures to ensure the overall quality of the Bank’s lending portfolio. Duties include calculating the Allowance for Credit Losses in coordination with the Bank’s Chief Financial Officer and making recommendations to executive management and the Asset and Liability Committee for monthly allocations. Reviews large and complex loans prior to submission to Credit Risk Sub Committee. Performs direct supervisory duties of department staff. Assumes responsibility and is accountable for adherence to Bank policies and procedures as well as, all applicable state and federal banking regulations. The Chief Credit Officer will report to the Chief Risk Officer. DUTIES & RESPONSIBILITIES: The position of Chief Credit Officer is responsible for the supervision of multiple employees and carries out supervisory responsibilities in accordance with the Bank’s policies and applicable laws. Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees; conducts specific periodic meetings and presentations on this topic with all staff members. Works with the CFO to maintain the monthly allowance for credit losses (“ACL”) and makes recommendations to executive management and the Asset and Liability Committee for the amount to be added/deducted to/from the loan reserve; reserve maintenance includes analyzing local, regional, and national economic conditions; loan losses and trends; and loan product concentrations. Reviews and large and complex loans prior to their submission to Credit Risk Sub Committee; reviews consist of making recommendations on loan structure, terms, and pricing so as not to expose the Bank to undue credit risk. Prepares and distributes credit information covering loan quality trends, growth trends, loan product concentrations; works closely with appropriate Bank personnel in reviewing such topics as local real estate data and assessing the impact on the Bank’s loan portfolio. Supports the Bank’s CRA program in coordination with the Chief Compliance & CRA Officer. Supervises the Bank’s special assets area in curing weak credits, collection of such credits, or the movement of such undesirable credits; assists in the compilation of loan status reports and implementing respective loan action plans; prepares a report on the status of the Bank’s special assets for submittal to appropriate committees for review. Prepares and discusses loan information submitted to committees for approval; loan information is defined as the maintenance of the ACL in coordination with the CFO, graded loan reports, and other loan quality information and trends. Prepares, reviews, and modifies when necessary, lending policies and procedures which enable the Bank to perform in a businesslike manner, but not expose it to undue risk. Attempts to ensure that individual loans are risk rated correctly when reviewing loans for committee submission. Consistently applies good decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development. Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition. Monitors staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results. Consistently applies superior decision-making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development. Assumes responsibility for special projects; gathers data and prepares reports for committees, members of Senior Management, audits and other personnel. Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff. Processes, solves and answers complex customer transactions, problems or inquiries. Effectively utilizes technological systems to properly manage the credit administration functions and resolve problems within given authority. Assumes responsibility for various department functions in the absence of staff members or in overload situations. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities. Report the Bank’s credit profile, strategy, risks, and opportunities to the Board of Directors or Board delegated committee. Ensure compliance with applicable state and federal regulations. Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization. Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients. Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.

Requirements

A minimum of 10 years of experience in a progressively senior credit role.
A least 5 years of experience as a lending officer responsible for managing workflows, developing business, underwriting credit requests (both consumer and commercial), collection past due loans and presenting loan requests to a credit/loan committee.
Mastered experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
Mastered experience, knowledge and training in all lending activities and terminology.
Mastered knowledge of commercial, construction, real estate and consumer loan processing.
Mastered knowledge of related state and federal lending and compliance regulations, and other Bank lending policies.
Ability to develop marketing and business development skills with customers.
Excellent organizational and time management skills with the ability to provide leadership, supervision and training for multiple employees using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, read, analyze and interpret documents and professional journals, understand procedures, write reports, correspondence and procedures, speak clearly to customers and employees.
Thorough understanding of management procedures; ability to plan department or Bank activities (setting objectives, developing strategies, budgeting, and developing policies and procedures); initiative to organize various functions necessary to accomplish department or Bank activities; effectively staff (selecting, training and developing employees); directing employees towards the desired objectives (delegating, motivating, resolving problems); controlling the function (developing performance standards, measuring results, taking corrective action and rewarding employees as appropriate).
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Ability to professionally conduct oneself with telephone, email, and written correspondence with customers and/or co-workers

Nice To Haves

Master’s Degree preferred or equivalent advance education.
Related experience and/or training; or the equivalent combination of education and experience.
Work related experience should consist of a financial analyzing or lending background.
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Experience modeling risk adjusted return via pricing models as part of approval processes

Responsibilities

Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees
Works with the CFO to maintain the monthly allowance for credit losses (“ACL”) and makes recommendations to executive management and the Asset and Liability Committee for the amount to be added/deducted to/from the loan reserve
Reviews and large and complex loans prior to their submission to Credit Risk Sub Committee
Prepares and distributes credit information covering loan quality trends, growth trends, loan product concentrations
Supports the Bank’s CRA program in coordination with the Chief Compliance & CRA Officer
Supervises the Bank’s special assets area in curing weak credits, collection of such credits, or the movement of such undesirable credits
Prepares and discusses loan information submitted to committees for approval
Prepares, reviews, and modifies when necessary, lending policies and procedures which enable the Bank to perform in a businesslike manner, but not expose it to undue risk
Attempts to ensure that individual loans are risk rated correctly when reviewing loans for committee submission
Consistently applies good decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development
Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition
Monitors staff in daily tasks, operations and quality control
Assumes responsibility for special projects
Plays a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff
Processes, solves and answers complex customer transactions, problems or inquiries
Effectively utilizes technological systems to properly manage the credit administration functions and resolve problems within given authority
Assumes responsibility for various department functions in the absence of staff members or in overload situations
Follows policies and procedures
Report the Bank’s credit profile, strategy, risks, and opportunities to the Board of Directors or Board delegated committee
Ensure compliance with applicable state and federal regulations
Recruits, develops, and sustains a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients
Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.