Chef Concierge Manager

Montage Hotels & Resorts • Chicago, IL

14h • $70,000 - $78,000

About The Position

The Chef Concierge Manager is responsible for the management and day-to-day operations of the Concierge and Guest Relations department.

Requirements

• High school or equivalent education required.
• Bachelor’s Degree preferred
• Minimum three years’ experience as a Concierge
• Two years’ experience with management level responsibilities required
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess moderate computer skills.
• Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating service and taking disciplinary action when necessary.
• Ability to solve problems and make rational decisions.
• Knowledge of Hotel operations.
• Must maintain positive, effective relationships with residents at all times
• Excellent telephone etiquette.
• Exceptional guest recovery skills.
• Enjoy interacting with people in a fast-paced environment.
• Excellent organizational and time management skills.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Maintaining adequate staff levels at all times
• Ensuring staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities
• Maintaining communication with Reception and other necessary Department Heads regarding guest activity or special needs
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to ensure guest experience is second to none.
• Ensure efficient provision of service at Concierge Desks in the entryway and reception
• Guaranteeing guest requests are satisfied efficiently
• Maintain an accurate log of events regarding guest contact and requests
• Develop, implement and maintain new procedures for Concierge operations that improve processes and communication for daily Concierge operations
• Properly communicate with Hotel any changes or updates with local attractions and destinations to ensure awareness and increase positive relationship between hotel and the community.

Benefits

• Medical, Dental, and Vision insurance
• 401[k] retirement plan with company matching
• Health Savings Account and Flexible Spending Account options
• DTO (Discretionary Time Off)
• Short- and Long-Term Disability Insurance
• hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED