Checkout Specialist

Dent Neurologic Group LLP•Orchard Park, NY

14d•Onsite

About The Position

Dent Neurologic Institute is committed to excellence in all we do. Our culture is built on 4 key pillars: respect, quality, productivity, and wellbeing. By remaining dedicated to these values and the overall overall mission, we are dedicated to making a difference for both patients and colleagues. When you join the Dent team, you can take advantage of a variety of benefits: Work-Life Balance with Set Scheduling (no overnight shifts) Free Onsite Parking at All Locations Medical, Dental & Vision Plans Life Insurance 401(k) Retirement Plan Critical Illness, Accident, & Legal Plans Wellness Program Learning & Development Opportunities Paid Time Off Paid Holidays Schedule: Monday - Friday, start time between 8am-8:45am, end time between 4:30pm-5:15pm (MUST HAVE FLEXIBILITY BETWEEN 7AM-7PM TO COVER AS NEEDED) Shift needed is Mon-Fri, 8:45am-5:15pm Location: Orchard Park, NY Compensation: Most candidates will start within the first quartile of the pay range Rates are commensurate with experience

Requirements

Strong data entry skills and knowledgeable around computers.
High degree of communication and interpersonal skills, both verbal and written in interactions with others.
Strong planning, problem-solving and organizational skills.
Working knowledge of general office equipment including fax and copy machines, and multi-line phone system and computer.
Ability to address and resolve conflict in a professional manner.
Ability to maintain strict confidentiality.
Ability to be flexible
Medical terminology preferred.
Previous experience in a psychiatric clinic or outpatient mental health setting is a plus

Responsibilities

Coordinates scheduling with medical secretary and assists with modifying provider schedule when necessary to conform to changing priorities and unanticipated events, including changes in staffing schedule and other activities.
Obtains prior authorization for diagnostic testing and procedures. Headache Center check out required to obtain all authorizations through WC for PT, OT, MT, Diagnostic testing, SPGs, Nerve Blocks, Trigger Points.
Responsible for monitoring schedule to make sure no authorization is missing for upcoming injections
Responds appropriately to patient inquiries, providing accurate and detailed information.
Responds appropriately to referring physician’s office inquiries
Answers all calls pertinent to assigned area, directing clinical calls to appropriate clinical personnel
Works with patient and other office personnel to coordinate care
Data entry into EMR pertaining to the patient’s office visit; entering any prescriptions, diagnostic testing and outside procedures.
Schedules follow up appointments for office visits and diagnostic testing that is to be done internally as well as externally
Bump providers schedules (move patients) for out of office days
Creates work notes for patients based upon provider instruction
Knowledgeable on medical cannabis and CBD to assist patient with basic instruction.
Serves as a liaison to patient and other internal and external contacts
Makes follow-up phone calls to patients as self, manager or provider directs