Check Processing Operations Supervisor (Hybrid - Irving, TX)
About The Position
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. SummaryThe Operations Supervisor – Check Processing is responsible for overseeing daily operations within the Check Posting and Research Department. This role manages a team of approximately 17 direct reports and ensures the accurate and timely posting of checks into internal systems while meeting strict service level agreements (SLAs). The Supervisor serves as a key liaison between staff and leadership, ensuring compliance with company policies, operational efficiency, and high levels of client satisfaction.
Requirements
- Previous supervisory experience (required)
- Strong Excel experience, including tracking, reporting, and data review (required)
- Ability to multitask and manage competing priorities in a high-volume environment
- Strong attention to detail with a focus on accuracy and quality
- Excellent communication and interpersonal skills
Responsibilities
- Supervise and manage a team of approximately 17 employees within the check posting and research functions
- Assign, prioritize, and monitor daily workloads to ensure checks are posted accurately and on time
- Ensure all check processing and posting activities are completed in accordance with established SLAs
- Track work progress and productivity using Excel and internal reporting tools
- Investigate posting discrepancies and coordinate with the appropriate internal departments or stakeholders for resolution
- Act as a point of escalation for operational issues, workflow delays, or quality concerns
- Maintain compliance with company policies, procedures, and internal controls
- Provide coaching, guidance, and performance feedback to team members
- Communicate regularly with upper management regarding team performance, workflow status, and process improvements
- Identify opportunities to improve efficiency, accuracy, and overall workflow within the department
Benefits
- All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
- We also have a variety of leadership and technical development academies to help build your skills and capabilities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
