Check-in Representative

HealthPartners•Stillwater, MN

85d

About The Position

This position is a vital point of contact for a patient entering SMG Clinics. This position facilitates the check in process, including greeting, assisting and directing clinic patients/families; collection of co-pays; clerical duties such as answering phones, scheduling appointments, and coordinating waiting room flow; performs related reception duties as assigned. This position is expected to support the mission, goals and objectives of the Stillwater Medical Group.

Requirements

High school diploma or equivalent
Excellent customer service skills.
Ability to interact positively with people from various cultures and backgrounds.
Must successfully complete all training programs during introductory period.
Two years in a position interacting with the public using telephones.
Excellent verbal communication skills.
Demonstrated ability to function with multiple priorities and interruptions.
Keyboarding skills
Knowledge in Microsoft Word, Excel, e-mail and internet products.
One year of experience using data look-up and data entry functions on a PC based computer system.

Nice To Haves

Two years of experience as a medical receptionist
Two years of experience in a customer service position
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program.
One year of customer service experience either via telephone or in-person within the last five years
Experience working with medical insurance in a professional setting

Responsibilities

Maintains confidentiality by handling confidential material in a responsible and discrete manner.
Exhibits professional conduct in interactions with patients, other staff and outside vendors.
Problem solves effectively by using sound judgment and taking appropriate action.
Communicates effectively by: sharing information that others need being direct, honest and constructive listening and asking if not understanding
Takes responsibility to maintain and enhance job related competence by: Identifying problems in work area and seeking solutions utilizing appropriate resources at all times.
Assumes responsibility for self-development and growth by attending appropriate educational opportunities and department meetings.
Maintains knowledge of SMG operations, policies and procedures through participation in training, department meetings, and in-services.
Manages time effectively by: Arriving for work on time Adhering to break times Completing work within scheduled time Assisting others when time is available Making calm sensible decisions under various work situations
Follows all safety precautions, procedures and guidelines as defined by SMG policy.
Provides patient/customer satisfaction by demonstrating concern for meeting internal and external customers’ needs. Care for each person as he/she would like to be cared for by: Putting the patient first at every opportunity Listening to understand each patient Showing concern for each patient Acting individually and with others to meet each patient's needs
Evaluates work and determines if further steps are needed to meet patient needs.
Demonstrates an attitude of concern, compassion and respect when dealing with patients.
Responds to patient complaints in a professional manner and works toward successful resolution, documents complaint according to SMG policy.
Represents SMG in a positive way with all customers both on the phone and in person and serves as a role model for other employees.
Functions as part of the team by: Assisting in the orientation and training of new employees. Maintaining a helpful and positive attitude and a willingness to take on new and different responsibilities not specifically outlined in the job description. Using a multidisciplinary approach. Working together as an organization, not only as individuals or departments.
Daily collection of clinic co-pays and completion of all necessary paperwork.
Ensure daily deposits for clinic.
Accurate and timely completion of clinic specific paperwork.
Provides customer-centered service.
Provides telephone coverage using multiple line phone system.
Performs patient advocacy functions and arranges for other need of the patient.
Maintains neat appearance of waiting room.
Identifies various medical insurance plans and is capable of accurately entering data.
Ability to provide accurate, efficient and timely appointment scheduling at the time of check-out
Responsible for accurate, efficient, and timely registration of patients by interviewing and utilizing available resources when needed.