Patient Representative - Check In
About The Position
THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in Gainesville FL. We are passionate about providing excellent cardiovascular care to the people of North Central Florida. We are proud to be certified as a GREAT PLACE TO WORK® . We are seeking a CHECK-IN RECEPTIONIST to join our team. Visit our web page at www.tcavi.com. JOB TITLE: Receptionist / Check In ESSENTIAL FUNCTIONS: Greets patients and visitors in a polite, prompt, helpful manner. Provides any necessary instructions/directions. Helps patients needing assistance, involving management as appropriate. Provides all necessary paperwork for patients such as demographics and privacy forms. Obtains signatures as necessary. Updates patient information in chart. Scans insurance cards, verifies insurance eligibility, collects co-pays and co-insurance. Receives account payments from patients, provides account balances and issues receipts. Maintains strictest confidentiality. Maintains clean, orderly waiting area including beverage area and reading materials. Answers phones in pleasant and timely manner. Reconciles daily journals and cash. Follows clinical protocol in alerting appropriate personnel in emergency situations. Participates in education activities. Other duties as assigned. EDUCATION: High school diploma or GED. EXPERIENCE: Minimum two years of experience in customer service including one year experience in a health care setting. REQUIREMENTS: None. KNOWLEDGE: Knowledge of reception tasks, clinic policies/ procedures, patient account policies, paperwork. Knowledge of how to use office equipment including phone, computer. Knowledge of customer service concepts including importance of appropriate image. Knowledge of emergency protocol. ENVIRONMENTAL / WORKING CONDITIONS: Normal office setting. Maybe be exposed to communicable diseases. PHYSICAL/MENTAL DEMANDS: Considerable sitting, walking, standing, bending, twisting, reaching. Must be able to transfer/transport patients safely. Occasional lifting or moving up to 50 pounds. Requires eye-hand coordination, finger dexterity. Vision must be correct to 20/20 and hearing must be in normal range. Must be able to view computer screens for long periods of time. Occasional stress related to workload and customers with problems.
Requirements
- High school diploma or GED.
- Minimum two years of experience in customer service including one year experience in a health care setting.
- Knowledge of reception tasks, clinic policies/ procedures, patient account policies, paperwork.
- Knowledge of how to use office equipment including phone, computer.
- Knowledge of customer service concepts including importance of appropriate image.
- Knowledge of emergency protocol.
Responsibilities
- Greets patients and visitors in a polite, prompt, helpful manner.
- Provides any necessary instructions/directions.
- Helps patients needing assistance, involving management as appropriate.
- Provides all necessary paperwork for patients such as demographics and privacy forms.
- Obtains signatures as necessary.
- Updates patient information in chart.
- Scans insurance cards, verifies insurance eligibility, collects co-pays and co-insurance.
- Receives account payments from patients, provides account balances and issues receipts.
- Maintains strictest confidentiality.
- Maintains clean, orderly waiting area including beverage area and reading materials.
- Answers phones in pleasant and timely manner.
- Reconciles daily journals and cash.
- Follows clinical protocol in alerting appropriate personnel in emergency situations.
- Participates in education activities.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
