Charter Sales & Operations Specialist

National Airlines•Orlando, FL

11d•Onsite

About The Position

The Charter Sales Operations Specialist & Analyst supports the end-to-end commercial and operational process for ad hoc cargo charter flights. This role combines sales coordination, operational planning support, cost analysis, and performance tracking to ensure timely execution of charter opportunities while maximizing profitability and customer satisfaction. The position serves as a key liaison between Sales, Mission Planning, Finance, Ground Operations, and Customers.

Requirements

Bachelor’s degree in business administration, Aviation, Logistics, Supply Chain or related field.
2-7 years' experience in at least 2 of the below - Sales support, quoting, estimating, pricing analysis, or customer service roles.
Familiarity with CRM systems for tracking quotes, orders, and customer interactions
Air cargo charter operations
Airline commercial operations
Mission planning support
Airfreight forwarding charter desks
Strong analytical and numerical skills with the ability to interpret pricing, cost structures, and product specifications.
Excellent coordination and multitasking abilities
High attention to detail and accuracy
Advanced Excel and reporting skills
Ability to work in fast-paced operational environments
Strong communication and customer service mindset

Nice To Haves

Experience with widebody freighters (B747/B777/B767)
Exposure to ACMI or military charter operations
Strong knowledge of: Aircraft payload/range basics International permits & airport charges Cargo charter pricing structure

Responsibilities

Charter Sales Support Support the Charter Sales team in preparing quotes, proposals, and bid packages for adhoc cargo charter requests.
Coordinate internally to obtain: Aircraft availability Routing feasibility Payload/range assessments Permit and handling requirements
Maintain CRM records, track charter pipeline activity, and manage inbound request-for-quotes.
Assist in contract preparation, amendments, and customer documentation.
Commercial Operations Coordination: Act as the operational focal point after charter award.
Coordinate with Mission Planning for: Slot approvals Overflight & landing permits Ground handling arrangements Fuel planning
Ensure all commercial requirements are aligned before flight execution.
Financial & Cost Analysis: Prepare and validate charter cost estimates including: Navigation charges Airport fees Ground handling Fuel costs Permit costs
Enter and track costs in company systems (such as cost estimation or accounting tools).
Support post-flight profitability analysis and variance reporting.
Performance & Data Analytics: Monitor charter KPIs such as: Quote turnaround time Win ratio Revenue per flight hour Contribution margin
Generate weekly/monthly sales performance reports.
Support pricing strategy through market and competitor data analysis.
Customer & Stakeholder Coordination: Serve as a key contact for customers during the charter lifecycle.
Provide regular updates on flight status, documentation, and execution milestones.
Support issue resolution during irregular operations.