Charleston Taproom Host

New Realm Brewing Company•Charleston, SC

2d•Onsite

About The Position

Good Food, Great Beer, and now we have Spirits! Come join our energetic team at our Charleston, SC LOCATION! Our ideal candidates are energetic and upbeat, self-motivated and disciplined. You will be responsible for welcoming and seating patrons, politely and knowledgeably handling phone calls, managing reservations via RESY, and providing guests with an outstanding service experience. Duties and Responsibilities: Be timely and dependable. Manage walk-in guests and reservations via Resy software. Have professional and courteous phone manner. Maintain a positive, can-do attitude at all times. Perform sidework duties as a self-starter. Actively anticipate guests’ needs and address issues in a proactive, appropriate manner. Maintain a safe and secure work environment. Consistently meet all best practice standards set in employee handbook and during training. Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Customer Service - Intermediate
Communication - Intermediate
Helping Others - Intermediate
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Peer Recognition: Inspired to perform well by the praise of coworkers
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to effectively present our menu to guests and answer questions.
Must be able to speak English.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Regularly required to stand; walk; use hands to grasp; reach with hands and arms; talk and hear; and taste and smell.
Frequently required to climb 1 to 3 flights of stairs.
Occasionally, you are required to sit and stoop, kneel, crouch.
Must regularly lift and /or move up to 10 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

High School or better is preferred but not required.
1 year experience in a restaurant and/or Taproom

Responsibilities

Welcoming and seating patrons
Politely and knowledgeably handling phone calls
Managing reservations via RESY
Providing guests with an outstanding service experience
Be timely and dependable
Manage walk-in guests and reservations via Resy software
Have professional and courteous phone manner
Maintain a positive, can-do attitude at all times
Perform sidework duties as a self-starter
Actively anticipate guests’ needs and address issues in a proactive, appropriate manner
Maintain a safe and secure work environment
Consistently meet all best practice standards set in employee handbook and during training