Chargeback Specialist I
About The Position
AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today. We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. The Role AXS is seeking a detail-oriented Chargeback Specialist I to join our team in Frisco, TX. This role is responsible for researching customer payment disputes and responding to those that are fraudulent or fall outside the company's or card network's refund policies.
Requirements
- 1-2 year of previous experience working with chargeback queues in a CNP/Digital goods electronic payment environment OR experience in the ticketing industry.
- Familiarity with the card brand dispute management process, coding, and gathering of supporting evidence.
- Well organized and enjoys thinking about process and how to improve it.
- Strong communication skills.
- Team player (ability to work collaboratively and cooperatively with others).
- Comfortable with technology and able to learn new systems and software quickly.
- Familiarity with Excel.
Nice To Haves
- Previous experience with customer payment disputes (chargebacks).
Responsibilities
- Research and respond to customer payment disputes (chargebacks) using data from internal order processing systems, payment data, and 3rd party risk analysis software.
- Monitor daily chargeback order queues to ensure timely resolution and maintain organized workflows.
- Maintain chargeback KPI’s (dispute metrics by reason code and business unit).
- Communicate orders canceled as a result of a dispute to the relevant parties.
- Assist in building new processes and procedures to improve chargeback workflow and improve chargeback win rates.
Benefits
- medical, dental and vision insurance
- paid holidays, vacation and sick time
- company paid basic life insurance
- voluntary life insurance
- parental leave
- 401k Plan (with a current employer match of 3%)
- flexible spending and health savings account options
- wellness offerings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
