Chargeback Specialist

Fubo • New York, NY

3d • $20 • Remote

About The Position

Responsible for analyzing, researching and processing incoming chargebacks through the billing platform.

Requirements

• Strong analytical skills and ability to work accurately with billing transactions
• Clerical, technical, and administrative experience
• Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
• Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
• Must be able to work independently with minimal supervision
• Punctual, regular, and consistent attendance is required
• Ability to speak, read, and write professionally in English
• Must be flexible with working hours, and available to work all shifts including weekends, holidays and emergency shifts as required
• Must provide your own computer/laptop for the first 90 days of employment

Responsibilities

• Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims
• Provides evidence when merchants ‘request for information’ before it becomes a chargeback
• Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
• Ensures adherence and deadlines are met for all claims
• Ability to escalate issues to supervisors
• This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience

Benefits

• At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
• Fubo provides a highly competitive compensation based on experience and market standards
• Robust benefits package, including Health/Dental/Vision coverage, 401k, Life Insurance, and commuter benefits
• Free Premium Fubo Account
• Unlimited PTO days and regular company-wide activities
• Fubo's main headquarters are located in Midtown Manhattan, with offices in Denver, Paris, and Bangalore
• Fubo is an e-verified company
• Fubo’s base salary for this role is $20 per hour. Additionally, this role is eligible to participate in Fubo's unlimited PTO, and a full range of medical benefits. The final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees