Chargeback Representative

KURV•Cleveland, OH

7d•Onsite

About The Position

Monitor held accounts. Notify merchant to inform on exceeding chargeback threshold, obtain reduction plan and rebuttal documentation. Responsible for answering/returning merchant calls and emails. Review and analyze cardholder dispute documentation on card brand sites and download electronic file for record keeping purposes. Review merchant rebuttal to verify legibility, supporting documentation addressing the dispute reason code and countering the cardholder’s claim. Representment merchant rebuttal documentation to issuer/card brand. Decision making on a regular basis, exercises good judgment and assumes responsibility for decisions. This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned.

Requirements

Clean background and credit history required.
Handle confidential information with proper security measures.
Strong organizational skills, ability to multitask, attention to detail and problem solving.
Maintain a positive attitude.
Excellent communication skills, both verbal and written.
Ability to work independently, meet deadlines, and ensure accuracy.
Computer literate with excellent skills in MS Windows and Office.

Responsibilities

Monitor held accounts.
Notify merchant to inform on exceeding chargeback threshold, obtain reduction plan and rebuttal documentation.
Responsible for answering/returning merchant calls and emails.
Review and analyze cardholder dispute documentation on card brand sites and download electronic file for record keeping purposes.
Review merchant rebuttal to verify legibility, supporting documentation addressing the dispute reason code and countering the cardholder’s claim.
Representment merchant rebuttal documentation to issuer/card brand.
Decision making on a regular basis, exercises good judgment and assumes responsibility for decisions.