Chargeback Analyst

Rooms to Go•Seffner, FL

About The Position

This position is responsible for the investigation of credit card disputes, responding timely to financial institutions, processing refunds to the account holder, and tracking all status changes in the dispute process. Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws Applicants must be authorized to work in the U.S. Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Requirements

Associate's degree in accounting or financing preferred.
1 or more years of chargeback experience.
1 or more years of Excel experience.
Excellent verbal and written communication skills with ability to communicate with multiple departments and vendors.
Excellent organizational skills with ability to handle multiple priorities, meet demanding deadlines and adjust to sudden changes in workflow while maintaining a high level of accuracy.
Excellent analytical and problem solving skills with the ability to think independently.
Ability to maintain all job-related information in a confidential and private manner.

Responsibilities

Analyze and evaluate disputed credit card transactions to determine their validity.
Gather and review documentation related to dispute transactions.
Respond to financial institution.
Performs other duties as required.