Channel Specialist - Denver
About The Position
FareHarbor is currently looking for a Channel Specialist to help manage our partner channels and affiliate programs in the Denver, CO office. The Channel Support team works to build & maintain affiliate setups in the client’s FareHarbor dashboard, and helps tour operators and their affiliates streamline the booking process using FareHarbor’s software features, so that they no longer have to pick up the phone to make a booking. Less time manually inserting bookings means more time growing their business! In this role, you will be responsible for helping our clients manage their distribution channels with their reselling partners and develop and maintain relationships with affiliate accounts.
Requirements
- Precise and detail-oriented, with a natural sense of urgency
- Genuinely committed to delivering best in class customer/ technical support.
- Very comfortable with new technology.
- Effective analytical & problem-solving skills.
- Ability to make decisions and/or mediate regarding affiliate challenges or concerns.
- Utilize outstanding written and oral communication skills
- Ability to be positive, highly adaptive, embrace change, share new ideas, and operate effectively as a team member and contributor.
- Have a passion for learning and an interest in the Travel/Tourism industry
Responsibilities
- Handle inbound/outbound affiliate related support issues via emails and phone calls.
- Develop and attain an in-depth knowledge of the Affiliate program and associated processes
- Provide exceptional support by listening, understanding the issue, and problem-solving with customers.
- Implement the technical components for clients to get set up with new partners and maintaining technical components for existing partners
- Communicate and escalate appropriately across teams to ensure client needs are met.
- Provide valuable user stories to the Software development team.
- Contribute to the FareHarbor help documentation.
- Develop, maintain, and strengthen relationships both internal and external.
- Consistently look for ways to improve current processes or introduce new approaches that will contribute to the client's success.
Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days & 12 paid holidays per year
- Global leave benefit
- 22 weeks paid parental leave
- 2 weeks paid grandparent leave
- Extended care and bereavement leave
- Life insurance policy
- 401k + employer matching
- Social hours & events and team-building
- Educational Opportunities
- Wellness benefits (Headspace subscription & wellness webinars)
- Work-from-home assistance
- Hybrid friendly
- Paid volunteer hours
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
