Channel Sales Partnerships Manager

ServiceTitan

22h

About The Position

Channel Partnerships is a highly strategic team at ServiceTitan, responsible for assessing, validating, building, and launching new business opportunities to accelerate growth and make a meaningful impact on customers. This team specifically bolsters ServiceTitan’s Sales organization by building and managing a network of alliance partnerships that drives indirect sales outcomes, extends market reach, expands the product suite, and accelerates new logo acquisition. The team has driven exponential revenue growth and aims to continue this trajectory through 2025 and beyond, composed of intellectually curious, hardworking, self-starting, and customer-oriented individuals. The overall goal at ServiceTitan is to build innovative products, provide extraordinary services, and become the operating system of the Trades industries. The Channel Sales Partnership Manager is an integral and highly-visible role, contributing to the team's overall success. This role involves designing, driving, managing, and optimizing an alliance program to accelerate entry into new markets or solidify footing in existing ServiceTitan segments. The manager will create and own ServiceTitan’s blueprint for a co-selling strategy, continuously refining the go-to-market approach with channel partners to drive Enterprise pipeline with strategic and newly identified partners. The focus will be on integrations and partnerships within Accounting, Association, and Supply Chain functions, but can span all partner categories supporting the overall channel strategy. These partnerships are crucial for customer acquisition and retention, ensuring continuity in operational workflows and complementing ServiceTitan’s capabilities. The ideal candidate will balance hard and soft skills, being adept at complex customer workflow gap analysis and negotiating commercial deal terms. Direct experience managing channel partnerships end-to-end and collaborating with technical and business stakeholders (e.g., Sales, Customer Success, Enablement, R&D) to drive positive business outcomes is required. The individual should have a well-rounded background including strategic thinking, data analysis, and program management, potentially from roles in Partnerships, Business Operations, Product Management, Channel Sales, or Management Consulting.

Requirements

5-7 years of relevant work experience
Bachelor's Degree
Direct experience with building and managing co-selling motions with channel partners
Ability to source, design, negotiate and implement net-new partnerships
Ability to develop and execute joint go-to-market strategies
Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities
Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
High motivation, initiative and positive attitude

Nice To Haves

MBA or equivalent experience preferred
Knowledge of Trades Industries preferred

Responsibilities

Manage the entire lifecycle of a partnership end-to-end, including identifying a partnership use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the partnership to market
Drive and manage channel pipeline alongside a portfolio of partners, through ‘white glove’ engagement, field events, cross-selling strategies, and financial incentives
Build and refine a library of assets that helps enable partner customer facing teams to co-sell a best-in-class integrated solution
Build operational infrastructure and create repeatable processes to scale the team and our supporting partner programs, optimizing for efficiency, growth, and commercial value
Work alongside Customer-facing teams (e.g., Sales, Customer Success, Support) and ServiceTitan Enablement to support the roll out of integration solutions, referral campaigns, and joint marketing initiatives
Work with ServiceTitan executive leaders to support live sales deals of highly strategic prospective customers, providing relevant subject matter expertise and recommendations on building best-in-class workflows and leveraging our partner ecosystem
Liaise with ServiceTitan Sales and channel partners to create and execute on net-new processes required to manage lead flow
Create and execute on detailed plans for local, regional, and national events alongside ServiceTitan Events Planning Team that lay out key objectives, roles & responsibilities, staffing requirements,target customer engagement, post mortems, and more
Manage and evaluate the ongoing success of existing partnerships and integrations by defining and tracking key metrics and success criteria and supporting internal teams in addressing customer escalations

Benefits

Annual bonus
Equity
Holistic suite of benefits
Opportunities to grow in both skill and responsibility
Exposure and responsibility to interact and network with top executives at the best trades industry businesses
Flexible time off
Ample learning and development opportunities
Comprehensive onboarding program
Leadership training for Titans at all levels
Great work is rewarded through Bonusly, peer-nominated awards, and more
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools