Channel Operation Coordinator

SMC•Noblesville, IN

16h

About The Position

The Channel Operations Coordinator will serve as a vital part of the organization in supporting our direct and indirect channels of business. As the primary corporate contact for direct and indirect business, the channel coordinator will liaise between the various departments within SMC to bring about resolution to customer concerns while working on strategic initiatives and ad-hoc projects. This position will assist with research and analysis of data related to various areas of the business, with the focus of aligning business strategy and optimizing business process between SMC and its channel partners.

Requirements

Bachelor’s degree in Business, Statistics, Economics, or related field
Minimum of 3+ years of experience with business systems, analytics, operations, or related fieldwork
Demonstrated experience in working with customers, identifying/understanding their needs, and formally documenting business requirements
Strong verbal, written, presentation, and interpersonal skills
Strong analytical and problem-solving skills
Experience with process improvement, project management, and technical knowledge
Proficiency in MS Office, including MS Excel mastery

Responsibilities

Responsible for operational analysis, validation, cleansing, collection, and reporting
Retrieve and analyze information / data, including manual files, external websites, and statistical metrics from various sources that support senior management decisions
Respond to informational / data inquiries from various groups within the organization
Create and publish regularly scheduled and/or ad hoc reports as needed
Must be able to collect and track key program statistics and metrics, and monitor/measure program performance such as the Quarterly Business Reviews, and Annual Business Plans
Centralization of Target account program documentation and evaluation
Evaluate Distributor Effective sales power to ensure it is in line with SMC corporate strategy
Recommend financial and non-financial strategic alternatives and develop and maintain operational plans
Liaise between both indirect and direct channel partners and all levels of SMC’s organization
Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies, and strength in market
Communicate with channel partners on policy, product changes, and other formal business matters
Support the Contract Administrative Group and Management in defining, evaluating, managing, and ensuring compliance with policies and terms of contractual agreements (including Distributor Operations, Sales Policy, Rebate Agreements, Strategic Sales Programs etc.)
Lead/collaborate on cross departmental initiatives for direct and indirect channels
Drive execution of operational and strategic internal and external audits
Facilitate on-boarding of new customers and distributors
Other duties as assigned