Channel Execution Delivery Senior Associate

JPMorgan Chase & Co.•Newark, DE

31d

About The Position

Chase relies on digital marketing as a key strategic channel in driving acquisition, branding, and cross-sell opportunities to millions of customers and potential customers across a suite of financial services products. As a Channel Execution Delivery Senior Associate on the Marketing Execution team, you will manage orchestrating omni-channel customer journeys to bring line of business digital strategy to life, delivering relevant, timely communications and offers to our customers. You will be dedicated to executing innovative marketing strategies that enhance customer engagement and brand loyalty. You will focus on implementing data-driven campaigns across multiple channels, ensuring precise targeting and effective delivery. You will streamline processes and optimize efforts to achieve business objectives. Our commitment to execution excellence drives impactful results and strengthens our brand presence. Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.

Requirements

Bachelors degree in Information Systems, Computer Science, Marketing or related-field.
5 years’ experience in digital operations role leveraging technology to build, deploy, test and analyze digital campaigns.
Experience with related technologies is helpful, including Sapiens, Tableau, Adobe, Salesforce Marketing Cloud, Segment, CDP.
Experience in designing and coding responsive HTML email templates for optimal display across devices.
Comprehensive knowledge of industry best practices in designing and implementing omni-channel journeys.
Demonstrated expertise in testing technologies for digital programs, including omni-channel access and customer experience, in addition to standard functional testing.
Knowledge of Agile operating principles; experience operating in a sprint cycle.
Familiarity with SQL and Scripting.
Strong problem-solving skills and ability to work under pressure with tight deadlines.
Excellent communication skills and ability to collaborate effectively with cross-functional teams.
Team player with excellent interpersonal skills, self-motivated, energetic, "can-do" attitude in a fast-moving environment.

Nice To Haves

High energy individual with a proactive approach to challenges.
Experience working in staged environments for both Development and QA.
Able to develop and implement marketing automation processes to streamline repetitive tasks and improve overall efficiency.

Responsibilities

Collaborate with Marketing teams and other stakeholders to ensure timely execution of marketing communication across channels.
Conduct requirement analysis, define testing strategy and test to guarantee superior outcomes.
Assemble, target, test and launch digital ads placements for chase.com and the Chase Mobile app through several different Marketing platforms.
Design and execute marketing campaigns within Salesforce Marketing Cloud to ensure a unified and seamless customer experience.
Develop and optimize customer journeys using Journey Builder, ensuring personalized and seamless experiences for our customers.
Design and code responsive HTML email templates for effective communication with customers.
Perform QA measures and processes around testing prep, execution and defects in an innovative manner to meet project needs.
Mitigate and triage issues that impact ad serving / email deployment and the line of business campaigns.
Adhere and promote existing controls as well as optimize for an evolving digital landscape

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
We also offer a range of benefits and programs to meet employee needs, based on eligibility.
These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

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