Channel Enablement Specialist

NinjaOne • Austin, TX

7d • Hybrid

About The Position

The Channel Enablement Specialist is responsible for developing, managing, and operationalizing partner-facing enablement content across NinjaOne’s global channel ecosystem. This role blends content creation, platform management, and enablement operations to ensure partners have clear, accurate, and actionable resources to sell, implement, and support NinjaOne solutions. This is an execution-focused role ideal for someone who is highly organized, detail-oriented, and passionate about empowering partners through high-quality enablement. Location - Hybrid in Austin, TX (in the office 3 days per week Mon, Tues & Thurs)

Requirements

• 2+ years of experience in enablement, marketing, content operations, project coordination, or customer/partner support
• Strong organizational skills with exceptional attention to detail and follow-through
• Experience working with CMS, LMS, and CRM platforms (e.g., Salesforce, WorkRamp, Highspot, Seismic)
• Excellent written communication skills, including editing and formatting presentations and enablement assets
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Collaborative, service-oriented mindset with a strong bias toward execution

Nice To Haves

• Experience supporting partner or channel programs (VAR, MSP, GSI) is nice to have
• Exposure to sales enablement or training program development is nice to have
• Light graphic design or instructional design experience is nice to have

Responsibilities

• Own the editing and ongoing maintenance of partner-facing enablement content, including playbooks, pitch decks, battle cards, toolkits, and eLearning assets
• Collaborate with Product Marketing and Marketing to translate GTM messaging into clear, actionable partner content
• Partner with subject matter experts to develop enablement materials and modules, ensuring accuracy and relevance
• Maintain strong version control and content standards across all assets
• Upload, organize, and maintain enablement content across the Partner Portal, Partner Academy, LMS, and CMS
• Conduct regular content audits to ensure materials are current, accurate, and aligned with brand and sales messaging
• Support formatting, editing, and light design of presentations and enablement resources
• Ensure content is easy to find, logically structured, and consistently labeled across platforms
• Support the coordination and execution of partner enablement programs and training initiatives
• Track feedback, progress, and completion rates; share updates with stakeholders as needed
• Partner with Marketing, Training, and Enablement teams to support certification paths and GTM updates
• Document enablement processes, FAQs, and internal guides to improve scale and consistency
• Maintain dashboards and reports to track enablement KPIs such as certification completion and content usage
• Partner with RevOps and Enablement teams to ensure data accuracy and actionable insights
• Assist with summaries and metrics for leadership updates, QBRs, and internal reviews
• Provide Tier 1 support for partner access issues and basic platform troubleshooting related to enablement tools
• Other duties as needed

Benefits

• We are a collaborative, kind, and curious community
• We honor your flexibility needs with full-time work that is hybrid remote
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance
• We help you prepare for your financial future with our 401(k) plan
• We prioritize your work-life balance with our unlimited PTO
• We reward your work with opportunity for growth and advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees