Channel Account Specialist
About The Position
RAM Mounts USA is seeking a proactive and detail-oriented Channel Account Specialist who will play a key role in supporting and growing our global network of partners. This role focuses on maintaining strong relationships with channel partners, driving sales through strategic account management, and ensuring partners have the tools, information, and resources needed to succeed. You will work cross-functionally with the internal sales, marketing, engineering, and operations teams to support partner initiatives, optimize product visibility, and drive revenue growth.
Requirements
- Strong relationship-building and communication skills, with a customer-first mindset.
- Demonstrated ability to manage multiple accounts with attention to detail and accuracy.
- Experience supporting or managing B2B channel relationships (distributors, resellers, or OEMs).
- Excellent organizational and time management skills in a fast-paced environment.
- Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite.
- Comfortable understanding and explaining technical products or mounting solutions.
- Proven ability to collaborate effectively across departments.
Responsibilities
- Maintain and grow relationships with assigned accounts.
- Serve as the main point of contact for partner inquiries, order updates, and program support.
- Support partner onboarding, training, and education on new products or initiatives.
- Collaborate with the Sales Manager, Account Managers, and Business Development Managers to execute channel growth strategies and sales programs.
- Identify opportunities for upselling and cross-selling within existing partner accounts.
- Manage partner communications for product trainings, new product launches, and operational updates.
- Work closely with internal teams (sales, marketing, engineering, and operations) to ensure smooth issue resolution.
- Monitor account activity and performance, ensuring accurate data entry into Salesforce.
- Support compliance with partner program requirements, including pricing and reporting.
- Stay informed on partner business models, sales channels, and market trends.
- Provide feedback to internal teams on competitive activity, partner needs, and opportunities for improvement.
- Track and analyze partner performance metrics. Develop and present insights on trends, opportunities, and risks to leadership and the sales team.
- Champion the partner and end-customer experience by ensuring clear communication, rapid issue resolution, and consistent follow-up. Collaborate with internal teams to address feedback and enhance satisfaction.
Benefits
- Employer paid Medical, Dental, Vision, and Life Insurance
- Two weeks of PTO (up to three weeks with tenure) with seven paid holidays
- 401k with up to 4% employer match
- Additional paid parental leave beyond state/federal offerings
- Quarterly catered lunch events for all employees
- RAM Mounts product discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Plastics and Rubber Products Manufacturing
Education Level
No Education Listed
Number of Employees
251-500 employees
