Channel Account Manager
About The Position
Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled. When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Strategic Account Director to join us as we work to shape the way businesses perceive and navigate global risks. As a pivotal member of our team reporting to the VP of Customer Success, you'll be entrusted with achieving Kharon’s monthly and annual revenue benchmarks for our premier Tier 1 accounts. Your role is critical, involving the creation and meticulous execution of strategic plans tailored to these key accounts, with a sharp focus on amplifying sales and securing customer loyalty. In this dynamic environment, your ability to foster robust relationships at all levels will be invaluable. You'll act as the vital bridge between our esteemed clients and various internal divisions of Kharon, guaranteeing nothing less than first-class service and solutions. To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.
Requirements
- Bachelor’s degree required, with a minimum of 2+ years of experience in Account Management, Partnership Management, Customer Success or a closely related client-facing role, preferably in a high-growth B2B environment.
- Demonstrated success in driving retention, identifying expansion opportunities, and delivering exceptional client service.
- Solid understanding of key compliance regulations, including anti-money laundering (AML), know-your-customer (KYC) requirements, sanctions programs, financial crimes compliance, and environmental, social, and governance (ESG) frameworks.
- Knowledge of governance, risk, and compliance (GRC) practices, as well as business intelligence research, conflict and illicit finance analysis, banking sector risk management, or national security–related regulatory matters.
Responsibilities
- Serve as the primary point of contact for an assigned book of reseller-related business, ensuring timely, proactive communication and acting as the trusted advisor and advocate for client needs and experiences.
- Nurture and strengthen client relationships by consistently delivering value, addressing evolving business needs, and strategically driving client satisfaction to support strong retention and identify upsell opportunities.
- Identify and qualify upsell opportunities by developing a strong understanding of client needs and workflows, to present strategic solutions and expand Kharon's footprint within client organizations.
- Maintain an in-depth understanding of Kharon’s platform, its full range of features, advantages, and services, while cultivating key relationships and monitoring competitive risks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
51-100 employees
